Débora Ferraz Email & Phone Number

Moncton, Novo Brunswic, Canadá

Greeting customers and proactively engaging with them while guiding them through the store. Identifying customer needs, articulating the benefits of our products, and adding value tailored to their specific requirements. Ensuring the maintenance of the department by promptly filling shelves, and consistently cleaning and organizing sections to enhance the overall shopping experience.

Moncton, Novo Brunswic, Canadá

Guiding customers through the store with exceptional customer service, ensuring a positive shopping experience. Proficiently processing refunds, exchanges, and purchases to meet customer needs. Registering customers in the company's database, facilitating deliveries, and coordinating pickups. Handling online orders, notifying customers via phone and email for order pickups, and effectively transferring calls to various departments.

Preparing and dispatching daily income statements and related documents to the financial sector. Creating datasheets and reports for office supplies and product requisitions. Organizing store routines, delegating tasks, and ensuring adherence to company standards. Facilitating training sessions and team meetings. Addressing and resolving issues from various sources. Participating in improvement-focused meetings and providing constructive feedback on store performance and staff behavior.

Rio De Janeiro, Brazil

Managing interactions with over 30 clients daily via phone and in-person encounters, providing exceptional customer service. Proficiently recording client information in the database and generating accurate budgets. Addressing inquiries regarding our products and elucidating company processes such as delivery and pick-up policies. Facilitating customer transactions through both digital and in-person payment methods, and guiding them seamlessly from placing an order to receiving their products.