Deborah Reiter Email and Phone Number

Develop strategic partnerships with Wells Fargo business lines to provide centralized, collaborative support for documentation and content management, vendor engagements, and digital, accessible forms support. Leverage technology with talent cultivation, team building and leadership skills to effect culture and process change with results: Centralized intake process; customer-friendly communications; focused training and onboarding documentation; continuous quality review and process change to streamline work leveraging technology applications including OpenText, Jira, SharePoint, and Adobe Experience Management (AEM).

Manage team partnering with business lines to provide web-based solutions for documentation and forms management. Leverage content management systems and software to mitigate risk for Wells Fargo businesses.

Managed corporate manuals department within the compliance management services organization. Implemented web-based content management system to support procedure and policy documentation for 10 business lines and centralized departments and 11,000 field team members. - Managed multiple technology-based projects that improved efficiency by +200% while reducing staff by 30%.- Executed roll-out of OpenText Content Management for businesses and home office departments. - Implemented strategic communication plans with cascaded roll-out to key business stakeholders. - Partnered with technology and business partners to implement solutions for process and documentation changes. - Managed team of communicators, business system consultants, operations analysts and graphic designers. - Mitigated risk by developing standard processes for audits and exams.

Manage web site and retail communications for store team members. Oversee sales and policy communications to field and home office team members.

Develop Pioneer.com recruitment web site. Develop and place media communications. Create and promote CEO and senior leadership speeches and events.

Manage corporate and member communications and public relations for Harvard Community Health Plan/Neighborhood Health Plan HMO.Create and distribute member and provider communications and media engagement; develop web site and manage team. Collaborate with federal and state agencies to assure regulatory compliance. Media relations for CEO and senior leaders with stories in Newsweek, Boston Globe, regional media.

Home Health Foundation: VNA, Merrimack Valley Hospice and HomeCare, Inc. – Andover, Mass. (1989-1997) Public and media relations, fund-raising events and oversight of nurses for patient intake.Primary liaison with regional hospitals, councils on aging, and elder care partners.

Elliot Hospital – Manchester, NH. (1987-1989)  Oversee instructors and program development for wellness programs provided throughout the state. Partner with area businesses and leaders to create individualized programs to meet company health needs.  Develop advertisements and collateral material to promote programs and hospital.

English Instructor.Taught composition and English as a Second Language (ESL) courses to adult learners in accelerated program.