• Point of contact of assigned OEM customer base• Coordinate Marketing, Operations, Engineering and manufacturing plant efforts to meet Customer bearing requirements• Generate daily JDE reports to ensure Customer orders ship on schedule, which may include communication with manufacturing plant and Logistics• Kata Event leader of 3 successful customer projects

PROFESSIONAL EXPERIENCE:VERIZON/ALLTEL– CHICAGO, IL 1997 – 2009Enterprise Program Management Organization Business Analyst (2005 – 2009)Focus on conversion of external customer data from acquired cellular companies to internal billing system. Also planning of internal billing system and application upgrades.• Identify internal interfaces, applications, business groups with systems impacted along with dependency between each and create business requirement and interface documentation• Act as liaison between various groups to provide customer and system data for conversion purposes• Create translation of subscriber data and services to a comparable value in the target billing platform • Utilized error reports to ensure corrections made to mapping/conversion of data and performed User Acceptance Testing (UAT)Technical Support Analyst (2000 – 2005) Developed Cellular rate plans as requested by 31 markets nationwide. All deadlines met before or day requested. Convergys billing system utilized for table entries in price plan creation to promote accurate customer bill detail.• Audited price plans prior to release to ensure accuracy• Maintained local calling area exchanges, and product code information entry for customer offerings• Maintained daily and monthly revenue reports and handled billing platform clean-up projectsInformation Technology User Support Analyst (1997 – 2000) Call Center position answering complex customer bill questions for 31 field locations.• Coordinated bill message and scheduling in Convergys billing platform tables to appear on customer invoices• Updated intranet with new promotions as a market selling aid

Major Account Representative (1995 – 1997) Cultivated paging accounts of 50 units or more to generate greater revenue Instrumental in setting operational guidelines Indirect Sales Support (1994 – 1995) Addressed heavy incoming call volume (100+) with resellers of paging service concerning pager activations, cancellations, and billing Daily programming on Centigram voicemail systemProcessing Supervisor (1993 – 1994) Routinely handled flow of customer paperwork from Chicago, Kansas City, and St. Louis offices.  Penned training manual and implemented procedures for uniformed processing Coached and trained team of three processors and analyzed all daily customer service orders processed on a same day basis Recruited from Corporate Operations Representative position to aid in the development of expanded responsibilities of Inventory Department to develop areas of order processing and technical trainingCorporate Operations Representative (1991 – 1993) Promoted to Corporate Operations Representative with customer unit base of 50,000 paging units in the Midwest branch. Surpassed quota each quarter with increased revenue in customer base. Addressed billing issues, worked with customers over the phone and personal contact. Worked in tandem with sales force to ensure success of all accounts and with other branches of my existing customer base to initiate new business Worked with Sears in Barrington during construction to implement repeaters through out building that experienced dead spots where paging signals were previously not possible Worked with AT & T extensively on reconciling numerous invoices that had gone unpaid due to an AT & T PO payment system current computer system did not recognize. Department phased out due to downsizingCustomer Service Representative (1989 – 1991) Entry level Customer Service representative.