Analyze data from meter readings for the manual sync process while adhering to the billing window time restraints. Create accounts for billing using templates to import data. For EDM Ops Mass Market, evaluated zero usage patterns to determine whether to override them or schedule investigations• Manually corrected data in the billing system including creating estimates• Validated Energy Data from the head-end read systems• Ensured that meter data is accurate and timely

Consistently meet one hundred percent accuracy goals aligned by the organization. Follow quality control policies and internal error guidelines as aligned in the SOP’s. Negotiate and guarantee checks. Batch checks for deposit following customer specifications. Perform scanning of checks using TS 300 and LS 515 systems.

I worked in the lock box at the Wilkes-Barre, PA location. My main task was processing electronic payments including down loading the file, formatting in Excel, researching the student loan payments, and auto posting the payments on the Class system.

I was employed at Sallie Mae, Wilkes-Barre, PA Lock Box in the Monetary Dept. for 10 years. I resigned in May to relocate to Charlotte, NC to live near my daughter and son-in-law. At Sallie Mae I processed electronic payments using Excel in addition to the ACH and credit card payments. I am familiar with lox box payment processing including check 21 and ARC. Also Accounts Receivable functions and collections.