Deborah Cooley Email & Phone Number

Sudbury, MA, US

Somerville, Massachusetts, US

- Oversee all enhancements, upgrades, integrations, and support services for MGB Pathology, working with business owners, Clinical Informatics, vendors, and internal teams to ensure effective service delivery.- Lead the optimization of clinician workflows related to lab processes, collaborating with lab leadership and stakeholders to improve integration.

Somerville, Massachusetts, US

- Collaborated with end users to gather and document detailed business requirements, translating them into functional specifications for software applications.- Developed and executed comprehensive test plans, ensuring software quality and functionality through rigorous testing and validation processes.- Provided end-user training on software applications.

Canton, Massachusetts, US

• Self directed learning of Clinical Web Ambulatory and interacting applications, striving for continuous improvement in resolution of reported issues.
• Consistently recognized for high customer satisfaction.
• Developed expansive application knowledge allowing for thorough research beyond the reported issue and quicker problem resolution.
• Identified and implemented process improvements relating to intergroup coverage of applications that resulted in better communication and support of incoming customer calls.
• Extensive experience supporting all platforms, including Expanse, Client Server and MAGIC

Canton, Massachusetts, US

• Implemented Performance Improvement Plans for multiple underperformers with positive results, focusing on and utilizing staff strengths and interests.
• Collaborated with supervisory peers and management to ensure consistency in procedures, processes and vision across the group.
• Prioritized cross-training of staff and implementation of training programs to ensure a strong support base for off hours customers

Canton, Massachusetts, US

• Primary support of Pharmacy and LAB applications for all platforms, including 6.x.
• Self directed learning of the Pharmacy application.
• Prepared and presented internal trainings, in both formal and informal settings.
• Directed high level conference calls with C-level hospital contacts during emergency situations (performance issues, disaster recovery, etc), gaining a knowledge of terminology and routines used in troubleshooting and.
• Worked with management to identify statistical workload needs and developed methods to obtain, track and trend these numbers.
• Implemented process improvements to aid in downtime work and increase in productivity across the shift, with the added benefit of assisting with backlog across the Client Services division.

Canton, Massachusetts, US

• Consistently recognized for open and honest communication with staff, management and customers building lasting relationships with all.
• Regularly communicated with high level vendor reps to discuss functional development of interfaces with their products.
• Assisted development staff in review of functionality for future platforms and enhancement of our BBK interfaces.
• Identified and managed several events having to do with critical code, engaging and managing resources across divisions to resolve.
• Redesigned group webpage to be more comprehensive.
• Continued direct support of over 50 hospitals.

Canton, Massachusetts, US

• Provided support for multiple healthcare facilities interfacing LAB/MIC/BBK analyzers with MEDITECH Client Server and MAGIC platforms, from interface delivery to technical support for testing to LIVE and beyond.
• Conducted online and in-house customer training sessions on dictionary setup and common analyzer troubleshooting techniques.
• Mentored and trained both new and tenured staff.
• Worked with other vendors to quickly and efficiently solve customer problems.
• Knowledge of basic networking concepts, HL7 and ASTM standards.
• Voluntarily educated myself on new platforms and interface code enabling me to more thoroughly troubleshoot reported technical issues.

Washington, DC, US

• Performed both manual and automatic ELISA assays for HIV and Hepatitis under strict GMP and FDA guidelines.
• Performed process reviews of testing paperwork for Quality Control/Quality Assurance.
• Operated and maintained complex diagnostic laboratory instrumentation.
• Assisted in validation of new equipment and software.
• Performed emergency on-call testing for granulocyte transfusions.
• Assisted education department in training of new and current staff.

Quincy, MA, US

- Responded to emergency situations, recorded patient history, determined and performed necessary treatment- Interacted with local city/town police and firefighters- Transported patients to and from scheduled appointments and hospital discharges/admissions

Master'S Degree, Information Technology Heathcare Informatics

Bs Biology, Biology/Chemistry