Deborah Danner Email & Phone Number

New York, Ny

Provided Technical Support to DSL subscribers for this vendor using vendor supplied software tools and database over a private VPN• Troubleshoot a variety of modem/router problems which were using PC/MAC computers on various platforms, in a timely fashion• Monitored lines and modems via a database construct, at home, using vendor supplied software• Escalated, when necessary, to Tactical Support Group• Assisted CST’s (Customer Service Technicians), Billing and other internal groups• Ordered and shipped various equipments for customers/subscribers• Maintained accurate notation of problem/resolution in customers database record• Routed calls• Provided professional and friendly customer service

5-2008 to 7-2009Answered to Director of OperationsAssisted and performed Special Projects for Director of Operations including:Researched the location of a "green" way/company to retire approximately 1200 pieces of computer equipment (Towers, CRT's, Printers, Faxes, Servers, monitors, etc.). Removed hard drives for shredding from more than 80 computers.Researched the sale of and eventually sold out-of-service cell phonesResearched and applied for a "green" analysis of the Community Center by a NYS engineer saving approximately $1500 a month in energy costsProduced online purchase order/audit system used by IT for technology purchasesResearched, tested and prepared documentation for agency wide use, of printers from various manufacturers in a distributed environment concerning how to duplex the more that 250 machines currently in useGenerated Purchase Order form in use throughout agency for the Fund-EZ purchasing system Planned and implemented "Earth Day 2009" at the Community CenterAssisted IT DepartmentInvestigated the various qualities of several backup and recovery program manufacturers with an eye toward purchase of an effective backup/recovery software packageField workTrouble shoot minor PC problems in IT personnel absence Monitored, recorded and reported to IT personnel the status of server backup completion statusActed as User Contact and Coordinator for the Fund-EZ purchasing system

Organized all incoming nutrition data into electronic "folders"Created status reports on incoming data for accuracy and completenessCoordinated attendance at meetingsRedesigned spreadsheets to improve manageabilityPerformed data entry into selected spreadsheetsInventoried and ordered suppliesTyping, faxing, filing, copying, phones, messages

Installed and tested operating system software.Maintained Data Center's application software libraries, extracting/restoring members as needed.Backup/recovery of all of the Data Center's critical files and libraries.DASD and Catalog management.

Conceived of and implemented runtime forms for use by Operations, Quality Assurance and Tape Library that improved throughput and productivity by 40 % in several of these departments.Performed and optimized conversion groundwork and analysis activities for DOS/VSE to MVS conversion, VS1 to MVS conversion and OS to MVS conversion.Performed pre-production testing on new programs coming into the production environment, both batch and onlineDocumentation review of new application systems entering Production environment (batch and online) for adherence to Data Center standards.Troubleshoot in-house Operations, applications and Tape library problems, involving, when necessary, proper IT departments or outside vendors.

Responsible for reruns, restores and data/report recovery for daily, weekly, monthly and by request production job runs on large systems, multi-platform.First contact for Operations and Production Control when jobs failed.Initiated peripheral hardware maintenance program, with vendors that reduced downtime due to hardware malfunction by 20 to 30 % monthly.Managed tape file retention, using TLMS to safeguard critical files.

New York, Ny

New York, New York

New York, New York

New York,Ny

New York, Ny

New York, Ny

Bachelor Of Science, Computer Science, 3.1

Bachelor Of Technology Candidate (Mainframe), 3.4

Certificate, Computer Programming

COBOL and Systems Analysis Operations

Liberal Arts