Deborah Davis Email & Phone Number

Christchurch, Nz

Christchurch, Canterbury, New Zealand

Responsible for developing chapter members into their craft of Business Analysis, Change Management and Agile Ways of Working, whilst also participating as a squad member within Agile Tribes. Other aspects of the role include:• Quarterly Planning of Chapter Initiatives to continue growth and standards are continuously developing within the chapter• Agile mindsets and behaviours, championing and influencing a culture of growth mindset, self-leadership, and development• Craft enablement through coaching, mentoring, facilitation, and teaching• Strong relationship management skills as the chapter spans across various Squads and Tribes• 10 years’ experience as a Business Analyst in Information Technology, Front End, Back End and Web Based Applications• Experience in both Waterfall and Agile delivery frameworks• Bridged sessions and translated requirements between Dev Teams and Business/Users groups to manage requirements comprehensively• Document Delivery Scope, Business Requirements, Change Implementation Plans, Use Cases and User Stories• Analyse and document business processes• Develop Test Cases for User Acceptance Testing• Documenting Training Plans • Change Implementation planning and delivery• Liaise with Supply Partners on and offshore

Christchurch

Responsible for defining the needs of the business and eliciting and recommending requirements and business solutions that deliver value to the business stakeholders, ensuring through leadership and guidance the project and business have a successful outcome. Participating in project deliveries from initial request through requirements, build and implementation.Other aspects of the role include:• Business Process Design using eTOM standards and methodology• Analyse, elicit and document business requirements for projects• Analyse and document business processes• Translate business requirements from stakeholders to the Application Developers, Solution Designers and Testing Services• Develop Test Cases for User Acceptance Testing• Stakeholder Management across all Business Units by regular meetings and capturing issues/risks/concerns through an operational impact tracking register• Leading business stakeholder workshops• Documenting Training Plans for the Learning and Development Business Units• Change Implementation across all Business Units• Liaise with Supply Partners

Christchurch

Led and develop a team of 6 Capability Analysts and 2 Business Change Managers. During my time in this role I successfully led the team through two significant changes: the Christchurch team through the earthquake, recovery phase and building moves, whilst also implementing a new operating model which introduced a significant change in their day to day way of working. Other aspects of the role included:• Management of workflow and prioritising tasks with business stakeholders. • Development of team ‘Performance Plan’ objectives and ensuring there was a clear line of sight between business strategies and individual objectives so staff understood their roles.• Team and individual coaching, regular ‘one-on-ones’ and the identification of development opportunities relating to both individuals and team.• Implementing HR processes and policies to ensure my team were treated fairly and equally and in line with organisational policy.• Work across different operational groups on small – large scale project deliveries and ensured all stakeholders were well communicated too and kept up to date on project milestones, risks and issues.• Development of the billing component of the annual capital planning roadmap • Managing team annual leave balances including the development of annual leave plans • Business unit representative at the Billing Community of Practice (CoP) forums• Ensure all stakeholder business requirements were captured by the Billing Capability Analysts when a product/service were introduced or changing and recommended solutions were focused on business process and customer centric design.• Staff Recruitment

Christchurch

Led the change implementation of small - large scale transformation projects, which included: Telecom and Yellow Pages Telephone Directory split, XT Mobile launch, Regulatory User Access Compliance Changes and various System Software Upgrades. Other aspects of the role included:• Analysing the scalability of change initiatives/projects to people, platforms and processes and implemented the operational and capability change into the business units.• Ownership of the end to end change management plan including training and communication plans.• Liaised closely with business sme’s to identify current state operational procedures and developed future state operational procedures.• Preparing and executing of Business Acceptance readiness tests.• Ensured stakeholders were taken on the project journey through regular stakeholder meetings and email updates. When work around processes were unavoidable, stakeholders were communicated with quickly and approvals gained.• Delivering small – large sized change projects from initiation, build, test and implementation. • Planning all changes through stakeholder workshops, analysis and participation, reducing the impact of change on the business. • Establishing points of resistance and then developing plans to address those areas of concern. • Identifying the root causes of processes that are to be changed. • Responsible for the functional design and management of any change. • Influenced staff and getting them to move toward a common goal. • Development and implementation of change schedule of events. • Making sure all tasks entrusted to company employees and external contractors are completed within agreed time scales. • Carrying out effective partner and customer communication strategies throughout the entire project. • Providing updates and progress reports to senior managers. • Managing stakeholder relationships.

Christchurch

Led and developed 10 Billing Specialists responsible for the resolution of complex billing disputes.Other aspects of the role included:• Development of teams annual performance plans, ensuring there was a clear line of sight between business strategies and individual objectives so staff understood their roles• Personal development of my team through coaching, regular one on ones and identifying development opportunities• Implemented HR processes and policies to ensure my team were treated fairly and equally• Responsible for ensuring online and knowledge base disputes processes were current• Identified best practice methodologies for the reduction of customer billing errors resulting in a complex billing dispute• Lead the change introduced from the Corporate Managed Disputes Path 2 Customer project