Deborah Davis Email & Phone Number

Houston, Texas, United States

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Houston, Texas

Manage exempt and non-exempt personnel whose responsibilities are:Manage foreclosure timeline to insure timely sales reporting, deed recording and mitigate compensatory fee assessmentTestify in court hearings as witnesses in contested, mediated, and litigated casesProcess improvement to promote efficiency and more quality workImplement training and execute timely feedback as neededHuman Resources functions such as: Payroll, Hiring, Annual Reviews, Merit Increases… Show more Manage exempt and non-exempt personnel whose responsibilities are:Manage foreclosure timeline to insure timely sales reporting, deed recording and mitigate compensatory fee assessmentTestify in court hearings as witnesses in contested, mediated, and litigated casesProcess improvement to promote efficiency and more quality workImplement training and execute timely feedback as neededHuman Resources functions such as: Payroll, Hiring, Annual Reviews, Merit Increases, Interviewing/Hiring Show less

Supervise nonexempt support personnel in an effort to effectively achieve business goalsAdminister human resource related functions such as interviewing, hiring, performance management, salary actions, promotions, and Partners in AccountabilityExecute all feedback, training, and incentives in an effort to maximize effortsProject Manager over MAU initiative to support two Lines of Business: Citi Financial Real Estate Portfolio and Citi Home EquityIdentified all stakeholders… Show more Supervise nonexempt support personnel in an effort to effectively achieve business goalsAdminister human resource related functions such as interviewing, hiring, performance management, salary actions, promotions, and Partners in AccountabilityExecute all feedback, training, and incentives in an effort to maximize effortsProject Manager over MAU initiative to support two Lines of Business: Citi Financial Real Estate Portfolio and Citi Home EquityIdentified all stakeholders and/or those impacted by this transitionEstablished realistic timelines for project completionFacilitated several conference calls to review progress and troubleshoot issuesRequested all system access needed by both agents and managementCoordinated training with both Learning and Performance Solutions Group as well as the respective businesses impactedCreated a multi-functional SharePoint site to track accounts submitted for review for an extension, reage or defermentInstituted controls to monitor risk Created reporting to identify month over month patterns and trendsParticipated in various high level initiatives in an effort to improve or create business processes such as: SD 10.15 – requires that all servicers document and respond to borrower escalated complaints regarding the Treasury’s Making Homes Affordable (MHA) programs. SD 10.16 – Federally Declared DisasterUnique Hardships – homeowner assistance programChinese Drywall – homeowner assistance programHome Owner Support Team (HOST) process flow mappingMentor for Citi Fort Mill’s Women’s Networking Group Mentor/Mentee InitiativeMember of the following: Citi Diversity Council, Citi Star Committee, Women’s Networking Group, Citi Veteran’s Group Show less

Supervise nonexempt support personnel in an effort to effectively achieve business goalsAdminister human resource related functions such as interviewing, hiring, performance management, salary actions, promotions, and Partners in AccountabilityExecute all feedback, training, and incentives in an effort to maximize efforts

Serve as a liaison between on-site L&PSG department and business to ensure accuracy of training material specific to business practicesDesign effective training curriculum around business policies and proceduresFacilitate training for former Private Label and Citi Home Equity nonexempt and exempt personnelProduce training manuals that were clear, concise, and easily understood

Receive escalated calls from homeowners in an effort to provide problem resolutionProvide inbound client support to HAT, FE, and BE agents with regards to, but not limited to speedpay changes, research inquiries, and external client requestsReview submitted Extensions with delegated authority to approve workout programs submitted from Collections agents

Contact assigned delinquent accounts and perform appropriate collections and follow-up procedures on problem accountsPerform collection of accounts by using payment strategies to resolve the client delinquencyMaintain records, notes, and routing on delinquent accountsEducate client on future payments or the consequences of delinquency and give proper disclosures when procedure dictatesMember of site focal teams: Green Team