Deborah Dawson Email and Phone Number

I am a collaborative and hands-on change delivery manager with vast experience in the successful implementation of transformative initiatives. Collaborating with colleagues, customers, and external partners, my experience spans changes in process/operational procedures, regulatory/government compliance, product development/enhancements, infrastructure enhancements, customer satisfaction initiatives, internal/external system modifications, and data migration efforts.I enjoy nothing better than partnering with teams to implement impactful changes in business areas and for customers, guiding them through the adoption of process and system modifications. I am motivated by a genuine desire to instil confidence and success in individuals as they adopt and take ownership of change, as well as ensuring customers are set up for success.My key strength lies in the ability to quickly and effectively address and manage a change, identifying and addressing gaps to prevent failure and ensure changes deliver the anticipated benefits. This is particularly true for changes developed by Agile squads, often within tight timelines and on a cycle of continuous implementation. I frequently step into business initiatives at short notice, to provide guidance and/or to implement an appropriate change management approach.Year after year, feedback from colleagues attests that under my leadership, they successfully embraced change and delivered effective outcomes. This success stems from my adaptable and pragmatic change management approach, which emphasizes continuous learning, building trust and fostering a safe environment where all stakeholders can contribute to the change journey.I also have extensive experience as a Business Project Manager, playing a pivotal role in assisting the business over many years to achieve their goals. I have delivered projects of all sizes and encompassing a wide range of strategic, regulatory, or tactical initiatives