Deborah Dugan Email & Phone Number

Irvine, California, United States

United States

Managing office staff with daily goals and activities. Training, teaching and development of new team members. Assists agent with more complex tasks. Customer retention and satisfaction.

Riverside Ca

Insurance Agent specializing in Property & Casualty and Life Insurance Products.

Irvine, Ca

General Projects as assigned.

Corona, Ca

Utilized marketing and business expertise to establish profitable small business. Responsible for preparation and maintenance of documentation as required by the Department of Social Services. Demonstrated powerful work ethic, problem-solving, communication, interpersonal and teamwork abilities in business relationships. Over eight years of Early Childhood Education experience. Locations of expertise contain child development theories and practices, safe and appropriate activities for children, relevant legislation, policies and procedures to ensure that children are supervised and safe at all times.

Worked directly with Insurance Sales Associates processing applications, including pre-underwriting of applications. Ensured requests, queries and complaints of members were handled in a timely and professional manner. Applied strong interpersonal and communication skills in working with all levels of personnel to gain valuable insight and avoid potential problems. Assisted the front desk with membership needs as necessary.

Worked directly with Insurance Sales Associates processing applications, including pre-underwriting of applications. Ensured requests, queries and complaints of members were handled in a timely and professional manner. Applied strong interpersonal and communication skills in working with all levels of personnel to gain valuable insight and avoid potential problems. Assisted the front desk with membership needs as necessary.AAA

Led regional sales force in recruitment of new business for this agency, almost doubling book of business while increasing retention rates over a 12 month period. Prepared basic daily and monthly sales reports for regional office. Served as a basic point of contact for customers with complaints, queries, requests, directing to appropriate resources as necessary.

Front office customer support for both Real Estate Agents and Insurance Account Manager. Responsible for checking new policies for any discrepancies. Ordering, processing, and invoicing endorsements as directed by Account Manager. First contact for inbound phone inquiries and customer concerns.

Responsible for production of new business Automobile and Home Owners insurance policies. Consistently ranked high in monthly producer reports, recognized for exceeding monthly goals. Provided and maintained new business leads by initiating and following through on contacts with various group members associated with the company. High production environment focused on quality production of business.

United States

Assisted in eating and processing New Business and Renewals of Commercial Property and Casualty Accounts, including Bonds. Computed rates and premiums based on company guidelines. Processes endorsements for existing accounts. Use of ISO Rate manuals. Interacted with individual agents and staff to ensure proper communication to Underwriters of their needs and expectations.

Communication Studies

General Studies