Deborah Erwin Email & Phone Number

Fort Myers, Fl, Us

Fort Myers, Florida, United States

Process all licensing and title work for each unit/RV sold.Responsible for managing Human Resource functions for new hires and submit paperwork to the corporate office.Submit biweekly payroll hours and attendance to headquarter for processing.Work directly with banks to provide all necessary documentation.Responsible for providing general office assistance to store managers.Work as a liaison with the corporate office to provide monthly expense reports… Show more Process all licensing and title work for each unit/RV sold.Responsible for managing Human Resource functions for new hires and submit paperwork to the corporate office.Submit biweekly payroll hours and attendance to headquarter for processing.Work directly with banks to provide all necessary documentation.Responsible for providing general office assistance to store managers.Work as a liaison with the corporate office to provide monthly expense reports, credit card statements, petty cash fund, and other miscellaneous items.Other duties as requested by management.Able to work in a team setting in a fast-paced office setting.Proficient with Microsoft ExcelStrong communication skills, verbal and written.Ability to multitask and complete tasks in a timely and efficient manner.Reliable and strong work ethic. Show less

Pour wines with education. Upsell memberships. Inventory, customer service, restock, etc.Greet guests; engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner. Maintaining full knowledge of Cooper’s Hawk food, retail items, wines and Wines of the Month and Wine Club events. Actively educate and invite Guests to participate in the Cooper’s Hawk Wine Club with the goal of expanding our membership base.Handle cash and utilize the MICROS system… Show more Pour wines with education. Upsell memberships. Inventory, customer service, restock, etc.Greet guests; engage and answer questions about food, wine, Wine Club and facilities in a friendly, helpful manner. Maintaining full knowledge of Cooper’s Hawk food, retail items, wines and Wines of the Month and Wine Club events. Actively educate and invite Guests to participate in the Cooper’s Hawk Wine Club with the goal of expanding our membership base.Handle cash and utilize the MICROS system. Stock wine and retail merchandise; ensure all food and retail merchandise is attractively displayed per set standards.Assist in office management/event coordination. Perform other duties as assigned. Ensure the front bar and the kitchen are well-stocked via organizing, invoicing, ordering, and scheduling for the restaurant. Attend meetings contributing on how to increase the restaurant's profits. Show less

Due to NDA, I am unable to give specifics.

Account Manager for the TJX account. Lead team in running the business operation account(s).- Monitor pools and live loads for on time acceptance and pickup.- Ensure EDI data and reports are accurate.- Functional authority over team(s)- Ensure we are collecting accessorials whenever possible to ensure no / less negative margins.- Report to Senior Leadership. - Travel to clients, communicate regularly / daily.- Requested additional funds for out of contract items… Show more Account Manager for the TJX account. Lead team in running the business operation account(s).- Monitor pools and live loads for on time acceptance and pickup.- Ensure EDI data and reports are accurate.- Functional authority over team(s)- Ensure we are collecting accessorials whenever possible to ensure no / less negative margins.- Report to Senior Leadership. - Travel to clients, communicate regularly / daily.- Requested additional funds for out of contract items from the customer; profiting a sum of $279,000, regaining positive margins. Show less

Home Based

Onboard clients onto web-based software platform using PMP skills, with data mapping, testing, and leading many cross functional meetings for a 98% on time and within budget success rate.• Facilitated the on-boarding of customers’ freight payment programs for assigned accounts, including project management, designing and developing the freight pay program with an as-is / to-be approach, defining and writing the scope of the project. • Managed large and small-scale enterprise wide… Show more Onboard clients onto web-based software platform using PMP skills, with data mapping, testing, and leading many cross functional meetings for a 98% on time and within budget success rate.• Facilitated the on-boarding of customers’ freight payment programs for assigned accounts, including project management, designing and developing the freight pay program with an as-is / to-be approach, defining and writing the scope of the project. • Managed large and small-scale enterprise wide implementations and timelines. Analyzed customer requirements and created solutions utilizing external providers, offshore resources, and internal staff to assure high quality standards and best-case practices. Identified and documented associated risks, proposed changes with the probability and impact of each identified risk. Met and worked frequently with other business lines on process improvements and product development. Joined and lead meetings as SME.• Nominated for the "U.S. Bank Circle of Service Excellence Award" noting my experience and knowledge, being sought by other departments, my superior project management skills, and positive attitude. Through a decade of work, I have received an obscene amount of accolades, incentives, and awards. • Lead, mentored, and trained several implementation consultants to perform project management role; trained customers on how to use the software platform. Show less

Built, developed and lead team to test cases in certification to support successful implementations. • Worked with project lead for full life cycle implementation. Helped gathered business requirements and maintained scope. • Reviewed applicants, hired and managed team members to execute test cases. • Lead testing for conversions. Wrote test cases scenarios, performed testing. Documented results and logged defects. • Worked with all levels of organization to achieve goals of… Show more Built, developed and lead team to test cases in certification to support successful implementations. • Worked with project lead for full life cycle implementation. Helped gathered business requirements and maintained scope. • Reviewed applicants, hired and managed team members to execute test cases. • Lead testing for conversions. Wrote test cases scenarios, performed testing. Documented results and logged defects. • Worked with all levels of organization to achieve goals of the process improvement projects.• Helped developed and maintain solution. Data mapped and developed flow charts. Show less

Homewood, Il

Improved freight payment performance and accounts receivables through process improvement with re-engineering implementations and project management. Analysis of key performance indicators, payment trend analysis, problem resolution, and regression testing for assigned accounts. • Provided excellent customer service. Worked with team members and independently in a fast-paced high-volume environment. Documented all issues and follow through resolution. Ensured operational deliverables… Show more Improved freight payment performance and accounts receivables through process improvement with re-engineering implementations and project management. Analysis of key performance indicators, payment trend analysis, problem resolution, and regression testing for assigned accounts. • Provided excellent customer service. Worked with team members and independently in a fast-paced high-volume environment. Documented all issues and follow through resolution. Ensured operational deliverables are met. Managed objectives and targets. Created and reviewed ad-hoc reporting tools and operational reports to identify and act upon system improvements.• Account Maintenance – Identified business needs, created IT requests to communicate technical and business solutions to off-shore techs, UAT, and verified IT changes. Updated profile, system files, Cognos Query, and OPR client setups and training.• Created training documentation and trained. Coached and mentored Team Support Managers and Account Representatives. Assisted training of off-shore IT techs. Created and lead cross functional meetings. Communicated with customer and internal team members of all levels. Show less

Lisle, Il

• Directed, coordinated, and exercised functional authority over out sourced contractors for planning, organization, controls, integration, and completion of project. Used SAP to track deliveries, shipping, invoicing.• Developed project schedule and communicated the project to all involved. Assigned project personnel to specific tasks in accordance with disciplines of staff.• Coordinated activities concerned with manufacturing, technical developments, scheduling, and resolving… Show more • Directed, coordinated, and exercised functional authority over out sourced contractors for planning, organization, controls, integration, and completion of project. Used SAP to track deliveries, shipping, invoicing.• Developed project schedule and communicated the project to all involved. Assigned project personnel to specific tasks in accordance with disciplines of staff.• Coordinated activities concerned with manufacturing, technical developments, scheduling, and resolving engineering design and testing problems.• Controlled expenditures within limitations of project budget ranging from $500,000 to $1,500,000.• Used SAP to prepare interim and completion project reports. Analyzed reports for the purpose of making process improvements and recommendations. Show less

Downers Grove, Il

• Project Manager. Lead implementation of new products, large-scale projects, and systems. Pursued any training needed to carry out assignments.• Ensured appropriate groups, along with myself, participated in user acceptance testing. Ensured favorable results before putting product into production.• Initiated and hosted roundtable discussion meetings with provisioning and Installation managers. Trained employees to understand new product.

Elmhurst, Il

• Traveled and trained other branches in Virginia, Oklahoma, and Texas. Traveled out of state for monthly conference to discuss improvements of WorldCom’s system and its effects on the user. Acted as liaison and relief manager.• Team member of Global implementation project merging four home grown systems into one GUI (Global User Interface) platform. Met and worked frequently with other business lines on process improvements and product development. • Created ASRs (Access Service… Show more • Traveled and trained other branches in Virginia, Oklahoma, and Texas. Traveled out of state for monthly conference to discuss improvements of WorldCom’s system and its effects on the user. Acted as liaison and relief manager.• Team member of Global implementation project merging four home grown systems into one GUI (Global User Interface) platform. Met and worked frequently with other business lines on process improvements and product development. • Created ASRs (Access Service Requests) in systems such as F&E and TCOMS/ ACE to send to LECs (Local Exchange Carriers); ordering several different products: switched, local and special access. Following orders to completion.• Provided customer support. Trained all new employees to understand traffic engineers’ and customers’ orders.• Used various programs to do daily tasks of engineering/designing circuits (Frame Relay, ATM, ISDN, DSL, VOIP, etc.). Show less

Bachelor Of Science - Bs, Telecommunications Management

Magna Cum Laude

Bachelor Of Arts - Ba, Elementary Education And Teaching