Deborah Graefnitz Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

Chicago, Illinois, United States

Bourbonnais, Illinois

 Coordinated and supported Client Service Executives for the Northeast Regional area by investigating and resolving escalated customer/client service issues Researched, analyzed, and tracked customer call/claim inquiries brought to the Client Service Executives from employers, brokers and Cigna Sales Team Communicated the outcome with the Client Service.

Bourbonnais, IL

Handled escalated calls from Customer Service Advocates Responded to customer concerns and complaints Assisted with complex inquires regarding benefits, billing, eligibility, coverage and other related information Provided solutions for customers, clients and healthcare professionals via phone and email Investigated billing issues and claim issues

Bourbonnais, IL

 Worked with the Cigna Choice Fund products, Health Reimbursement Accounts Health Savings Accounts and Flexible Saving Accounts Handled complex inquiries regarding benefits, billing, eligibility, coverage and other related information Provided solutions for customers, clients and healthcare professionals via phone and email Assisted with new hires and.

Bourbonnais, IL

 Handled complex inquiries regarding benefits, billing, eligibility, coverage and other related information and provides solutions for customers, clients and healthcare professional via phone and email.

Momence, IL

 Placed collection calls to customers on credit/collection issues Established collection follow-up, perform payment discrepancy Processed payments Handled monthly statements

Kankakee, IL

 Coordinated and expedited the flow of manufacturing procedures in parenteral filling operation Prepared and completed manufacturing procedures Assisted production supervisors Maintained departmental logbooks and record room SAP data entry Generated and audited of environmental monitoring data Reviewed and completed time cards on a weekly basis

Manteno, IL

 Communicated with buyers, trucking companies, store managers, and co-workers. Verified and processed payments on all freight billing Investigated and processed overages, shortages, damages, adjustments, production reports Purchased order problems using quality assurance practices Maintained source compliance logs for receipt of merchandise Utilized.

Oak Forest, IL

 Made executive placements for large consumer companies Searched/ screened, and interviewed candidates Performed cold calling Familiar with organization, personnel policies, wages, working conditions and promotional opportunities with prospective employee Informed about the equal employment opportunity and affirmative action guidelines and laws