Deborah Graff Email & Phone Number

Inventory control, manufacturing and equipment six sigma projects, customer relations.

Developed Governance Process to monitor discretionary spend of $75M approved investments in support of financial transparency goal. Facilitated and participated in Technology asset expense reduction effort started in mid-June; goal $500K by year end. Contributed to transition team for IT Infrastructure and application decommissioning as SME and process development and documentation. Developed communications for Network Computing Group distribution on company intranet site.

Oversaw Weekly and Monthly Audit Performance Metrics Reporting; as well as validation of Monthly Vendor Audit SLA. Participated on Process Definition Team to review and document ITSS processes. Served as Business Continuity Coordinator for Business Technology & Transition. Worked with Business Continuity Management to ensure annual requirements were met including; developed, reviewed, and maintained Business Continuity Work Area Plan and Business Impact Analysis for all of BT&T; maintained call tree information and ensure semi-annual call tree exercise; coordinated annual work area recovery exercises, ensured IT vendor participation and support of multiple Technology Recovery exercises for major data centers and facilitated resolution of IT issues; provided employee awareness, training and education on Business Continuity topics.

Participated in and supported the Audit Lifecycle for IT Infrastructure Audits by internal Group Audit and Regulatory Agencies. Developed and implemented audit processes as a Member of global Audit Working Group. Conducted weekly status meetings on IT Infrastructure audit issues with multiple outsourced IT vendors (IBM, EDS, Verizon, Avaya). Reported Weekly Audit Status, as well as Monthly Audit Performance Metrics. Developed, implemented and facilitated monthly Technology & Operational Risk Governance Forum.

Responded to requests for IT services and support from Business, Project Managers and Client Executives representatives.Facilitated resolution of complex, high visibility IT audit issues. Negotiated and documented new Service Level Agreements with Business, Client Executives and IT SMEs. Coordinated and lead meetings, documented minutes and issued logs for world-wide Symphony project to prepare RFP for the possible outsourcing of ABN AMRO IT Services.

Oversaw physical security access to seven IT data centers. Conducted weekly status meetings on IT production issues. Developed project plans as needed for small to medium projects within computer operations. Monitored and tracked monthly financials, assisted with budgeting for next fiscal year. Participated as team member of Change Management ITIL Initiative to develop and rollout a re-engineered sole change management process for all ABN North American locations. Participated as team member of new building project primarily responsible for documentation and tracking $17.5M Infrastructure budget. Participated as team member for AAP Operational Support subcommittee.

Six Sigma Green Belt

Pmp, Project Mgmt Certification

Management