Worked closely with Thurston-Mason BHO, Thurston County Sheriff's and Olympia Police Department on crisis calls within Thurston County. Develop a rapport with person in crisis and alleviate barriers so MHP/DCR can gather pertinent information. Often, Mobile outreach will eliminate crisis and refer person to community providers for follow-up care.

• Instill hope for the future by communicating and behaving with confidence and reassurance.• Provide non-judgmental, unconditional support to the consumer.• Maximize client choice, self-determination, and decision making in the planning, delivery, and evaluation of treatment, rehabilitation, and support services.• Work by each Peers side to ensure a successful and sustainable return into the community.• Utilize lived experiences to provide support and navigation services to peers experiencing incarceration and/or opioid use disorder.• Customize helping approaches to fit the consumer’s uniqueness, personality, culture and interest.

• Comprehensive knowledge of mental illness and substance use disorders and through support, advocacy and shared experiences assist each peer on their pathway to recovery.• Knowledge of programs and community resources to find services that matches each peer’s recovery goals.• Ability to partner and connect with peers from various backgrounds and orientations.• Proven ability to work with and advocate for peers with complex needs and/or disabilities involving multiple systems for care and effectively coordinating layered care for support in recovery.• Create an environment of mutuality with peers during 1:1’s and constructing ISP’s geared toward their recovery goals.• Communicate with each peer with integrity, trust, vulnerability and equality.• Competent in AVATAR.

Started Eating Disorder Support Groups in both Bellingham and Richland, Washington. Sponsored several women struggling with Anorexia and Bulimia. Worked with the National Eating Disorders Association as it relates to meeting set-up, protocol and current treatment modalities.

• Marketing and lead generation addressing specifically health care practitioners, workers compensation agents and prospective injured workers.• Complex medical billing and collections, AR, through L&I provider access, Office Ally and OWCP.• Process referrals, working with claims managers, attending physicians and other agents to gather pertinent medical status and records related to work injury.• Maintain current knowledge of regulations and legislation that affects worker’s compensation claims, cases and coverage.• Set-up New Patient files and accounts, manage patient confidential information, retrieve medical files from multiple providers to support services.• Competence in word processing, setting up and direct mail marketing through data base programing, linking data base documents, spreadsheets and pivot tables. • Administer various psychological testing, scoring tests, data entry and graphing to generate psycho/social profiles.• Manage calendar and patient scheduling and reminders.• Proofreading all dictations, electronic transmittals of notes, treatment profiles and progress reports.

• Marketing Catering Company to the greater South Sound area through a combination of sales, marketing and public relations techniques. Customer service and client relations. • Manage, coordinate, maintain, carry out and improve lead generation, lead conversion and lead fulfillment processes and all sales systems, while sustaining an extraordinary level of customer service in which a high level of discretion and independent judgement is demonstrated daily. Demanding a high attention to detail, expert level of communication and customer service skills, with the ability to handle multiple tasks effectively and efficiently.• Oversee all production and execution of events.• Project/contract/event management, pre-event consultation and planning venue selection, agenda/itinerary development and event flow, staffing, ensure proper set-up per approved diagram, signage and décor, AV testing and ensure proper installation of equipment, stage, lighting, food and beverage service, event follow-up and reporting.• Manage events calendar, project timelines and event budgeting.• Multi-phone line reception.• Screening resumes for qualified applicants and conduction initial interviews.• Producing accurate bid proposals/sales quotes.• Manage financials to ensure that event stays within budget, AP/AR. Process payments, invoice, and collections and administer payment plans.

Independent Distributor/Sales and Marketing Professional with a world class health and wellness company. Identified and managed leads, scheduled and provided presentations/samplings for customers, maintained customer relationships, managed payments and inventory via QuickBooks.

I was a full-time stay at home Mom (SAHM) with my 3 daughters. During this time I also regularly volunteered at each of their schools on the Parent Teacher Organization. As a volunteer I helped to organize events, fund-raise, served on the school safety comity, and created a recycling program for Badger Mountain Elementary school in Richland, WA.

• Developed Safety and Emergency Preparedness manuals and trained all executive staff and support staff on all safety emergency procedures.• Project Coordination along with the developed and implemented safety and loss control strategies for all departments, research WAC’s and RCW’s pertaining to each project compliance, OSHA, DOSH.• Administrated Property Casualty, (Personal Injury), claims, claim investigation, discovery and depositions.• Preparing legal documents and contracts.• Case management of multiple L&I Claims, designed return-to-work programs, contact with medical providers, claims managers, vocational rehabilitation counselors and legal counsel.• Worked closely with referring physicians-retrieving electronic health records to assist injured workers recovery process.• Applied Ergonomic training and studies to problem repetitive jobs/tasks to reduce risks.• Maintained Federal/State Governing Regulatory risk compliance.• Directed, implemented and managed all Casino Property liability claims and discovery, worked with legal department on opening and closing-resolution of claim.• Initiated and Developed a Return-to-Work Program-working with injured workers to either return them to their current positions or assess their limitations, qualifications, training and aptitude to return them to work in alternative positions of equal status.• Training on Safety and Security Procedures including CPR/AED/First-Aid, FEMA, OSHA, DOSH WISHA trainings and certifications. First Responder

• Handled workflow to ensure all payroll transactions are processed accurately and timely (ADP).• Managed bi-weekly payroll and performed daily payroll department operations, month end reporting.• Converted a manual timekeeping/ payroll system to a computerized card/time clock system on all company sites.• Ensured compliance with all union contracts for pay range, eligibility and reporting of benefits and stock options.• Determines payroll liabilities by calculating employee federal and state income and social security.• Resolves payroll discrepancies by collecting and analyzing information.• Develop financial and operational reporting as needed.• Employee PTO audit and year end closing.• Tracking employee contract benefit reporting, status and eligibility.• HR-post ads for open positions, prescreen applicants, intake interviews, new hire processing, company culture training/policies and procedures, union benefit reporting, grievance processing, track disciplinary protocols. Maintain employee personnel files union status and performance reviews-HRMS data base. • Ensure compliance with FMLA, LOA, EEO, ADA, FLSA laws and regulations.• Account Receivables and Account Payables (backup).• Case Management of all company L&I claims research WAC’s & RCW’s. Developed a Return-to-work Program-working with all injured workers to either RTW at current position or assess their limitations-working with their health care providers, lawyers, L&I claims managers, vocational rehabilitation counselors and returning them to a “like” alternate position. • CPR First-Aid training certification, First Responder, OSHA, WISHA, DOSH multiple training and certifications.• Studied Ergonomics and made recommendations in work site modifications to reduce risk and stress on repetitive work tasks.• Ensured Compliance in all store departments with state and federal regulations, OSHA, Safety and Emergency Procedures.• Reception Supervisor.