Deborah Knight

Deborah Knight Email and Phone Number

Telecommunications Manager at MissionSquare Retirement (formerly ICMA-RC) @ ICMA-RC
washington, district of columbia, united states
Deborah Knight's Location
Laurel, Maryland, United States, United States
Deborah Knight's Contact Details
About Deborah Knight

Experienced Telecommunications Manager with Cisco Unified Call Manager systems and Contact Center apps. I have a demonstrated history of working in the financial services industry. Skilled in Microsoft Excel, Nice Recording, Zoom Recording, Vendor Management, Business Analysis and Project Management. Strong professional with a No degree focused in Stenography from ITT Business Institute.

Deborah Knight's Current Company Details
ICMA-RC

Icma-Rc

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Telecommunications Manager at MissionSquare Retirement (formerly ICMA-RC)
washington, district of columbia, united states
Website:
icmarc.org
Employees:
797
Deborah Knight Work Experience Details
  • Icma-Rc
    Telecommunications Manager
    Icma-Rc Sep 2015 - Present
    Washington D.C. Metro Area
    Responsible for all aspects of telephony applications; this includes Cisco Call Manager, Unity Connection, Nice Interaction. Zoom and Contact Center systems. Assisted with the conversion of the CWMS version of WebEx to Cloud based WebEx. Program voice mailboxes and menu applications in Cisco Unity Connection on an as-needed basis. Supervise one Contractor who manages the Call Accounting System and the Inova Reader Boards. Currently assisting with the UC/PCCE upgrade from 9.X to 11.x. Assisting with the planning, programming and converting from Nice Interaction to Zoom. Work with Call Center Management to assure all agents have proper tools to manage calls using their pc and verify all Contact Center telephone lines are recorded. Review and respond to customer requests sent via Telecom general mailbox. Evaluate and respond to move sheets received from the Corporate Support Services. Provide biweekly training to new associates that consist of telephone, voice mail, Jabber and WebEx. Liaison for external vendors and manage vendor relationships.Team Lead for the Telecommunications Department. Responsible for training new employees. The training consist of telephone, voice mail, Jabber, WebEx, Zoom Recording and IP Communicator. Tailored training material for all end points; including Cisco DX 80’s, WebEx Boards, WebEx Room Kits, 8841’s, 7975’s, 7945’s, Jabber, Unity, IP Communication and Mobile Connect. Interface with other departments; particularly the Help Desk and the Call Center using Service Now. Authorized Procurement Agent for telephony products. More than 19 years of experience in Disaster Recovery for all aspects of telephony. Change Management authorizer for telephony applications. Completed the telephone programming for a new call center.
  • Icma-Rc
    Manager
    Icma-Rc Sep 2015 - Present
  • T. Rowe Price
    Telecommunications Analyst
    T. Rowe Price Sep 2000 - Sep 2015
    Baltimore, Maryland Area

Deborah Knight Skills

Project Management Business Analysis Vendor Management Microsoft Excel Telecommunications

Deborah Knight Education Details

  • Itt Business Institute
    Itt Business Institute
    Stenography

Frequently Asked Questions about Deborah Knight

What company does Deborah Knight work for?

Deborah Knight works for Icma-Rc

What is Deborah Knight's role at the current company?

Deborah Knight's current role is Telecommunications Manager at MissionSquare Retirement (formerly ICMA-RC).

What is Deborah Knight's email address?

Deborah Knight's email address is ia****@****hoo.com

What is Deborah Knight's direct phone number?

Deborah Knight's direct phone number is +141029*****

What schools did Deborah Knight attend?

Deborah Knight attended Itt Business Institute.

What are some of Deborah Knight's interests?

Deborah Knight has interest in Cooking, Collecting Antiques, Cruises, Traveling, Sweepstakes, Electronics, Home Improvement, Reading, Gourmet Cooking, Sports.

What skills is Deborah Knight known for?

Deborah Knight has skills like Project Management, Business Analysis, Vendor Management, Microsoft Excel, Telecommunications.

Who are Deborah Knight's colleagues?

Deborah Knight's colleagues are William Eagan, David Fenwick, Steve Summers, Angela Mceachern, Jessica Sequeira, Charles (Chip) Hopkins, Mike Bradley.

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