Debbie Dunn Email & Phone Number

Chicago, Illinois, United States

Barcodes, Inc. is North America’s leading provider of barcode scanning and printing, ID card printing, mobile computing, mobile robotics, point-of-sale, and RFID products and solutions.

Fairfield, Ohio, United States

Honeywell Scanning & Mobility is the international industry leader in the manufacturing of high quality image and laser-based data collection equipment.

Erlanger, Ky

Since 2004, ALTA has built a reputation as an established leader in IT staffing and consulting services for government, commercial and non-profit enterprises in the Washington, DC metro area. Our extensive experience, vast network and proven methodologies ensure continuous success in efficiency, client support, dedication and value-add partnering with our clients.Project Coordinator on the PMO team in the IT Department of a global food processing and commodities trading corporation. • Resource management which includes onboarding/off boarding• Project staffing plan management • SharePoint Administration to include user access management, library configuration, as well as SharePoint governance compliance• Vendor billing audit and validation• Project work stream support to 12 Project Managers

Cincinnati, Ohio Area

Concentrix is a world-class customer management firm made up of 225,000 employees working in more than 275 service centers in 40+ countries. Clients and customers around the globe benefit from the exceptional service, geographic footprint and ability to support 47 languages worldwide that Concentrix provides.Specialist, IT Service Management (2013-2018)• Project Management / Project Coordination• Budget Support • Billing Support for all telecom invoices • Contract Support for all telecom contracts• Network Management Support • Telecom Inventory Management in TEM System• Process improvement implementation as identified by departmental needs

Worked as Service Program Manager from Feb. 2011 to April 2012 for top tier clients in the Southern Ohio client base. This position entailed acting as customer advocate/liaison within the Verizon organization to clients with responsibility for overall account governance. From June 1987 - February 2011 I performed the duties of a Customer Service Manager where I was responsible for managing the relationship between the customer and Verizon through an understanding of the customer's culture, behaviors and business drivers. I was also responsible for identifying and understanding all aspects of the client's customer service needs and to establish service plans to meet those needs.

Cincinnati

Worked as an analyst for this consulting firm and main duties included conducting extensive surveys about telecommunications issues, audits of telecom invoices and needs of PCT clients in order to make recommendations for cost savings related to telecommunications expenditures. Also tele-marketed for new client business to increase sales.

Cincinnati, Ohio

Customer support for the customer base that purchased or leased the NBI office automation product line. This included traning the customer on the hardware and software for the systems.