Deborah Williams Email & Phone Number

Florida, United States

Tampa, Florida

Chicago, Illinois, United States

Greater Chicago Area

• Manage a TSA mandated “Ground Security Coordinator” (GSC) program, with oversight of 5000 employees and service providers worldwide.
• Successfully developed computer-based and instructor led regulatory training for US and international employees
• Successfully managed a mobile security classroom training project from scope definition, funding request and implementation. Project came in on-time and under budget.
• In response to COVID 19, successfully developed and executed virtual regulatory training using MS Teams.
• Manage $10-million financial budget and expenditures for Aviation Security and Corporate Investigation organizations which includes planning, developing, evaluating and coordinating all non-personnel expenses.
• Work closely with key TSA leadership, airline security management and United airport management in the evaluating current security vulnerabilities, working to share best practices and to develop new and expanded ways.

United States

• Managed and directed the airport operations activities involving customer service, ramp service, cargo service with teams of up to 250 union represented employees and 15 management employees. Managed contract services.
• Exceeded goals and standards to maintain and control operational standards, service levels, costs and safety at every location.
• Established as a “troubleshooter” and led performance improvement in these operations. New Orleans International Airport
• Demonstrated agility through operational schedule reductions and limited the impact on employees by incorporating their feedback and securing additional ground handling contracts. Indianapolis Airport
• Was actively involved in the design and budgeting of the new airport facilities,directed the relocation of the operations into new terminal.
• Outstanding General Manager Award 3rd Quarter 2009 for leadership during outsourcing station operation from United to a service provider, receiving extremely positive recognition from effected employees.LaGuardia.

Virginia, United States

• Budget Analyst - Northeast Region Sales and Services / East Region Business Manager (interim)
• Successfully led the overall business management and administration for northeast region sales and services which included 10 airport operations and 5 sales areas.
• Developed, evaluated and managed appropriations requests for facilities, ground equipment and leases. Successfully managed projects including completion of the T terminal United Club room in ATL and new airport.
• Received East Region Leadership Excellence Award for leading the region in budgeting and supporting airport operations in implementing cost savings initiativesFacilitator, Leadership Development (Special Assignment)
• Supported design and facilitation of accountability process at test locations for continuous improvement and was as a mentor and coach for station management in the pilot locations.Manager, Customer Service Operations.
• Successfully managed a team of 430 customer service agents, 15 supervisors and a budget of $46 million for customer service operations (employees and non-personnel expenses)

Albany, GA, Jackson, TN

• Process Team Manager, Food Manufacturing Division -- Jackson, Tennessee
• Managed a technician team in the production of a” ready to eat” food product.
• Responsibilities included production planning, quality control, employee relations and resolving operational issues.Papermaking Industrial Engineer, Paper Manufacturing Division -- Albany, Georgia
• Responsible for forecasting, budgeting and management of a $100 million budget.
• Managed inventory control, warehouse, traffic and distribution of raw materials/chemicals.Utilities Maintenance Area Manager, Paper Manufacturing Division -- Albany, Georgia
• Managed a team of technicians in a 24-hour operation of a waste fuel boiler, HVAC systems, water treatment, compressed air, solid waste disposal and maintenance of these systems which included preventive maintenance.