Deborah Williams Email & Phone Number

Florida, United States

Tampa, Florida

Chicago, Illinois, United States

Greater Chicago Area

• Manage a TSA mandated “Ground Security Coordinator” (GSC) program, with oversight of 5000 employees and service providers worldwide. • Successfully developed computer-based and instructor led regulatory training for US and international employees• Successfully managed a mobile security classroom training project from scope definition, funding request and implementation. Project came in on-time and under budget. • In response to COVID 19, successfully developed and executed virtual regulatory training using MS Teams.• Manage $10-million financial budget and expenditures for Aviation Security and Corporate Investigation organizations which includes planning, developing, evaluating and coordinating all non-personnel expenses. • Work closely with key TSA leadership, airline security management and United airport management in the evaluating current security vulnerabilities, working to share best practices and to develop new and expanded ways to identify and implement risk-based security management. • Provide guidance and interpretation of airline security mandates and direction to United’s domestic and international airports, United Express flying partners and ground handlers. Support Airport Station Leadership to develop executable action plans to mitigate alleged/perceived violations and prevent civil monetary penalties in 2019 of $3.5 million. • Recognized as one of United's "pioneers of aviation" during Women History Month 2017 for being the first women and person of color to manage the Salt Lake City Station for United.

United States

• Managed and directed the airport operations activities involving customer service, ramp service, cargo service with teams of up to 250 union represented employees and 15 management employees. Managed contract services including fueling, aircraft cleaning, maintenance and ground handling for United Express Carriers.• Exceeded goals and standards to maintain and control operational standards, service levels, costs and safety at every location. • Established as a “troubleshooter” and led performance improvement in these operations. New Orleans International Airport • Demonstrated agility through operational schedule reductions and limited the impact on employees by incorporating their feedback and securing additional ground handling contracts. Indianapolis Airport • Was actively involved in the design and budgeting of the new airport facilities ,directed the relocation of the operations into new terminal. • Outstanding General Manager Award 3rd Quarter 2009 for leadership during outsourcing station operation from United to a service provider, receiving extremely positive recognition from effected employees.LaGuardia Airport, New York • Consistently successful in exceeding goals and standards to maintain and control operational performance, service levels, costs, and safety/security compliance.• Successfully implemented the outsourcing the “greeter and bag tag” lobby position, which saved over $200,000/year. Salt Lake City, Utah • Successfully lead the station operation in handling the 2002 Winter Olympics, which included the US Olympic team, Star Alliances partners’ country teams, passengers and aircraft safely and US carrier responsible for handling the United States Secret Service. Raleigh, North Carolina • Successfully direct airport operations through 9/11, handling various carriers and passengers and developing operational transition plans to support the current events.

Virginia, United States

Budget Analyst - Northeast Region Sales and Services / East Region Business Manager (interim)• Successfully led the overall business management and administration for northeast region sales and services which included 10 airport operations and 5 sales areas. • Developed, evaluated and managed appropriations requests for facilities, ground equipment and leases. Successfully managed projects including completion of the T terminal United Club room in ATL and new airport construction in PWM.• Received East Region Leadership Excellence Award for leading the region in budgeting and supporting airport operations in implementing cost savings initiativesFacilitator, Leadership Development (Special Assignment) • Supported design and facilitation of accountability process at test locations for continuous improvement and was as a mentor and coach for station management in the pilot locations.Manager, Customer Service Operations - Dulles, Washington, DC • Successfully managed a team of 430 customer service agents, 15 supervisors and a budget of $46 million for customer service operations (employees and non-personnel expenses) • Functioned as a United Airlines’ Ground Security Coordinator management lead and served as the chairperson for the Dulles Airport Security Council for all air carriers. Senior Staff Representative, Cargo Services Planning (Interim) -- Chicago, Illinois • Project Team Manager of European Cargo International Expansion.• Project Manager for development and implementation of cargo marketing programs related to services planning and operations.Supervisor of Air Freight / Ramp and Cargo -- Dulles, Washington, DC • Managed an airfreight facility, which handled $100 million in cargo with supervisory responsibility for 20 Air Freight Representatives (non-union) and 55 Cargo handling personnel (union).

Albany, Ga , Jackson, Tn

Process Team Manager, Food Manufacturing Division -- Jackson, Tennessee• Managed a technician team in the production of a” ready to eat” food product.• Responsibilities included production planning, quality control, employee relations and resolving operational issues.Papermaking Industrial Engineer, Paper Manufacturing Division -- Albany, Georgia• Responsible for forecasting, budgeting and management of a $100 million budget.• Managed inventory control, warehouse, traffic and distribution of raw materials/chemicals.Utilities Maintenance Area Manager, Paper Manufacturing Division -- Albany, Georgia• Managed a team of technicians in a 24-hour operation of a waste fuel boiler, HVAC systems, water treatment, compressed air, solid waste disposal and maintenance of these systems which included preventive maintenance and EPA compliance.• Project manager responsible for evaluating alternate fuels for the waste fuel boiler saving the company $2 million annually.Project Engineer, Paper Manufacturing Division -- Albany, Georgia:• Managed projects with budgets of $8 million for papermaking and the power plant areas and controlled capital spending.• Planned, estimated, set funding strategy, designed selected equipment, monitored installations and pre-startup inspections