Deborah Lyons Email & Phone Number

Birmingham, United Kingdom

Accountable for the end to end processing of request for change submitted by customers. This includes accurately logging details, liaising with customers and internal staff, gathering estimations and issuing accurate costs· To build good working relationships with external customers and providing first class customer service· To understand requirements provided by the customer and then liaise with internal staff to get these request accurately estimated by the correct teams within… Show more Accountable for the end to end processing of request for change submitted by customers. This includes accurately logging details, liaising with customers and internal staff, gathering estimations and issuing accurate costs· To build good working relationships with external customers and providing first class customer service· To understand requirements provided by the customer and then liaise with internal staff to get these request accurately estimated by the correct teams within the business· Recording customer requests within the company’s internal system· Maintaining a diary of tasks for ongoing work and following these up in a timely manner· Issuing accurate documents out to customers and ensuring these link back to each customer’s contracts· Working with the resourcing team to plan work schedules for requested work· Recording revenue and recoding on this monthly to the finance team· Issuing invoicing to customers once work is complete, and ensuring that this is accurate Show less

Birmingham, United Kingdom

Accountable for providing 1st line assessment of IT incidents raised by customers. This will included technical analysis, problem solving and being capable of gathering relevant information.· Maintaining good relations with customers of all backgrounds· Understanding the companies procedures and contractual agreements with customers to that strict SLAs are met· Dealing swiftly and tactfully with complaints · Maintaining own… Show more Accountable for providing 1st line assessment of IT incidents raised by customers. This will included technical analysis, problem solving and being capable of gathering relevant information.· Maintaining good relations with customers of all backgrounds· Understanding the companies procedures and contractual agreements with customers to that strict SLAs are met· Dealing swiftly and tactfully with complaints · Maintaining own dairy of 50 incident to ensure cases are closed within specified deadlines· Providing high quality customer service by responding to customer queries by telephone and email· Liaising with external contractors/companies to ensure that strict SLA’s are met· Dealing swiftly and tactfully with complaints Show less

Coventry, United Kingdom

Accountable for processing and handling a wide variety of insurance claims from beginning to end. Thisincludes liaising with individuals, third parties and suppliers to resolve liability issues and to resolve each claim. · Adhering to and fully understanding the standards set by the FSA· Dealing swiftly and tactfully with complaints · Maintaining good relations with customers of all backgrounds· Mentoring and coaching new starters to… Show more Accountable for processing and handling a wide variety of insurance claims from beginning to end. Thisincludes liaising with individuals, third parties and suppliers to resolve liability issues and to resolve each claim. · Adhering to and fully understanding the standards set by the FSA· Dealing swiftly and tactfully with complaints · Maintaining good relations with customers of all backgrounds· Mentoring and coaching new starters to ensure they are confident within the role· Maintaining own caseload/dairy of 150 claims to ensure cases are closed within specified deadlines· Providing high quality customer service by responding to customer queries by telephone, letter and email· Instructing external suppliers to inspect, repair or replace a clients belongs in a timely manner· Processing insurance claim for bicycles, laptops, photography equipment, musical equipment and pets· Liaising with home and travel insurance companies to obtain potential contributions for successful claims· Liaising with third party insurance companies when liability issues arise and making amicable settlements· Maintaining good relations with regular external suppliers and working together efficiently to resolve any issues that may arise, such as repair delays or failed collection of delivery of goods Show less

Birmingham, United Kingdom

Accountable for processing and handling motor insurance claims from beginning to end. Thisincludes liaising with individual and corporate clients to resolve liability issues and to get clients mobile. · Adhering to and fully understanding the standards set by the FSA· Assisting management with daily and weekly figures and reporting to head office· Allocating of work to a team· Dealing swiftly and tactfully with complaints ·… Show more Accountable for processing and handling motor insurance claims from beginning to end. Thisincludes liaising with individual and corporate clients to resolve liability issues and to get clients mobile. · Adhering to and fully understanding the standards set by the FSA· Assisting management with daily and weekly figures and reporting to head office· Allocating of work to a team· Dealing swiftly and tactfully with complaints · Maintaining good relations with customers of all backgrounds including those with English as an additional language· Mentoring and coaching new starters to ensure they are confident within the role· Maintaining own caseload/dairy of 200 claims to ensure cases are closed within specified deadlines· Providing high quality customer service by responding to customer queries by telephone, letter and email· Regularly deputising for the team manager, often being left in charge in the absence of management· Delivering training on ‘treating customers fairly’ Show less

Birmingham, United Kingdom

Temporary Manager for holiday cover.Responsible for the day to day management and administration within the busy hotel environment. · Diary maintenance involving booking guests in and out of the hotel· Providing telephone and personal customer service answering queries and dealing with issues as they arise· Maintaining the hotel accounts weekly and collecting fees from customers· Preparation and service of food to… Show more Temporary Manager for holiday cover.Responsible for the day to day management and administration within the busy hotel environment. · Diary maintenance involving booking guests in and out of the hotel· Providing telephone and personal customer service answering queries and dealing with issues as they arise· Maintaining the hotel accounts weekly and collecting fees from customers· Preparation and service of food to guests Show less

Birmingham, United Kingdom

Promotion to the IT Support Desk within SCC. Accountable for the allocation and collection of mobile phones within the company, to create new employee IT accounts via the Change process and to obtain required IT assets such as computer hardware.

Birmingham, United Kingdom

Responsible for liaising with external customers over the phone to quickly and efficiently record computer faults. · Logging computer related fault calls from external customers over the phone· Updating and monitoring internal queues and following up queries on the phone· Training new members of staff on the internal systems and familiarising them with the companies procedures

Dip He, Graphic Design

Emfec National Diploma In Art And Design, Design And Applied Arts, Emfec National Diploma In Art And Design

A-Level, Art, English Lit, Human Studies, 3 A-Level Passes

Gcse, Variety, 11 Gcse Grades A-D