Deborah Murphy Email & Phone Number

Leicester, United Kingdom

Processing orders that are sent Via the EDI SystemLogging all orders with delivery date and pallet quantitiesEnsure the number of pallets and lifts are written on all orders before passing them to transportDistribute pick sheets to the warehouseEnsuring customer order specification is followed accurately i.e. Special Labels for Tesco and SainsburyRegular.

Company gone into Administration on 15th May 2007; First port of call on the telephoneAnswering all customer e-mails coming into the sales@cravematernity.co.ukTaking orders over the telephone/fax and e-mailLiaising with wholesale clients on a monthly basis generating more sales, dealing with their orders, invoices and payments and passing details over to.

I was made redundant on 29th November 2005; Taking calls from customers, taking delivery and collection addressesArranging the correct vehicle for the jobLiaising with drivers on a regular basis in order to keep customers up to date on deliveries, or traffic problemsEnsuring all proof of deliveries are relayed back to the customer as soon as.

Logging Orders that have come in via telephone or faxAnswering any queriesCustomer Care at the collection pointLiaise with Yard personnel with regards to short deliveries, stock control and issues regarding damaged or missing itemsDaily calls to customers to advise on deliveries

Logging orders that have come in via telephone on faxTelesales, including cold calling Speaking to suppliers and couriersArrange collections from customers back to AFE View and Archive delivery notesIssue replacement orders for damaged or missing itemsReturning faulty or unused items from customer back to the supplierHelp customers with any queries that.

Collection and distribution of the daily postLog of daily correspondence Maintain and update databasesMonitor all incoming and out going correspondenceResponsibility of all record and storage keepingDistributing of acknowledgements to customersI also helped the Customer Relations Advisors investigate customers' complaints.These involve cases such as the.

I was temporarily working at the Children's Hospital providing Secretarial help for Jacqui Hayes, Clinical Governance Lead and Suzanne Storer, Support Service Manager my duties included:Answering incoming calls, Typing up minutes Copy typing, Diary managementFiling, Distribution of important documentation to wardsSending apology and thank you letters to.

Answering all incoming calls, as first point of contact, taking messages and transferring calls via switchboard to other staff members Processing daily printing ordersTyping out of business form letters, Setting out terms and conditionsSending out paper work to different clientsOrganising and keeping track of work processedOther administrative.

4 Week work placement though NVQ Business Administration Level 2Dealing with tenants queries face to face and over the telephoneAccessing the database for tenants' accounts and payment plans.First point of contact over the telephoneProviding customer service in reception

Business Administration, Nvq Level 2

Activities and Societies: Information Technology PASS Text Processing RSA Level 2 part 1 PASS (50WPM) Edexcel IT Keys Skills PASS (level 2)

Apprentiship, Business Administration Diploma, Level 3 - Diploma

Whilst working for Wincanton I was enrolled on an Level 3 Diploma apprentiship in business administration. The course is due to finish.

Education record

GCSE'S 5 at Grade C