Deborah Nixon work email
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Deborah Nixon personal email
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Deborah Nixon is a Retired!. Colleagues describe her as "Deb is passionate customer service representative with strong business acumen and focus to achieve planned results. I had the pleasure to work with Deb at MKS where she participated on the customer service and repair process improvement team and achieved outlined goals of rapid response, maximum throughput, and closure with real and cost effective solutions. Deb is pleasant, personable, and a pleasure to work with. As a contributing team player, she’s passionate about her work… Show more"
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Customer Service RepresentativeRaytheon Jun 2016 - Dec 2017Tewksbury, MaContracting -
Sr Customer Service RepVicor Corporation Jun 2015 - Jan 2016AndoverResponsible for the delivery of timely and accurate information. Ability to explain our products and services to customers. Responsible for entering, processing and maintaining customer orders from quoting to shipment. Effectively communicate quote and lead information to the appropriate sales channel. Maintain professional relationships with customers and internal departments. Assist and mentor new or less experienced team member -
Customer Service RepresentativeInsulet/Neighborhood (Contract) Feb 2015 - May 2015Billerica, MaManage over150 outbound calls from client database Follow up on the out bound calls or assign to other Rep's as necessaryMaintain customer records utilizing salesforce.comCoordinate patients subscriptions to the appropriate departments
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Supplies Business Support SpecialistPhilips Healthcare (Contract) Sep 2014 - Nov 2014Andover, MaProcess over 25 purchase orders dailyFirst point of contact for pricing, producst and schedulingMaintain customer loyality by providing prompt and accurate service(This was a contract position)
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Customer Service RepresentativeKeurig, Inc. Apr 2010 - Apr 2014Keurig/ReadingHandled over 50 customer calls daily, including any follow up or research as needed.Escalated supervisory level calls regarding technical support, billing issues and return authorizatiosReserached authenticity of various purchased that were thought to be fraudulent -
Customer Service RepresentativeMks Jul 2003 - Apr 2009Wilmington, MaIssue RMA numbers to customers and Regional Sites for return productsInterface with planning, manufacturing, shipping and receiving to assure delivery schedule and commitment dates.Interact cross-functionally to ensure smooth execution of service orders, repairs and customer support.Coordinate in-house repairs with production supervisors and repair technicians.Received customer orders and prioritized them into Manufacturing production schedule -
Post Sales Program Manager & Senior Clobal Customer Call Center Supervisor & Customer ServiceNortel Networks Aug 1999 - Mar 2002Billerica, MaManaged relations between Nortel and the newly outsourced call centerProvided all necessary trainingDirected and approved additions and modifications to post-sales SOP'sCoordinated weekly meetings between post-sales management teams and the new call centerSupervised a team of up to 8 people responsible for the escalation of problems, and of troubleshooting customer service applications.Managed incoming call volume, and opened cases for all technical support calls.Service as Primary contact for ISO Audit. -
Data Coordinator For Documentation Services & Senior Customer Service RepresentativeSmith & Nephew Nov 1997 - Apr 1999Andover, MaHandled over 100 customer calls daily, including any follow up research as needed.Deal directly with off site sales personnel, in helping to coordinate their orders.Responsible for setting up the various shipping methods to best suit the needs of the customer -
Director Of Production/Customer Service SupervisorPrint Sense Feb 1997 - Nov 1997Dracut, MaSupervised production facility emplyees of CSR'sScheduled daily production of digital printing materials to guarantee timely delivery.Reserch and approve customer billing scale and provide quotes.Attend new product/machinery demontrations and provide analysis to owner.Responsible for the interviewing and hiring process for the customer service group.Coordinated weekly schedules of reps and implement training regimen for new hires.Received complaints/questions from customers and determine appropriate response.
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Consumer Affairs RepresentativePolymer Technologies (Bausch & Lomb) Sep 1995 - Jun 1996Wilmington, MaReview and foward complaints to Regulatory Affairs needing Medical Device reporting to the FDA.Maintain logs for communications and Medical Device Reports per GMP's, ISO 9000 & Bausch & Lomb procedures ensuring compliance with all applicable regulations.Receive, analyze, and determine appropriate response to consumer, labs, retail outlets and practitioner inquires of Boston Products.
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Senior Consumer Affairs RepresentativeNational Rx Jan 1993 - Sep 1995Wilmington, MaHandled over 100 calls daily and offer "Quick Start" program for new customers.Handled billing and insurance questions and resolve customer problems. Determine customer needs and route to pharmacist for consultation.
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Customer ServicePoland Spring Mar 1989 - Jun 1991Andover, MaProvide sales department with leads on high volume commercial accounts.Handled over 100 customer calls daily determining customers product needs accordingly.Represented company and utilized sales skills at trade shows.Resolved customer probles on a timely basis.
Deborah Nixon Skills
Deborah Nixon Education Details
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Dracut High SchoolBusiness Administration And Management, General
Frequently Asked Questions about Deborah Nixon
What is Deborah Nixon's role at the current company?
Deborah Nixon's current role is Retired!.
What is Deborah Nixon's email address?
Deborah Nixon's email address is de****@****hoo.com
What schools did Deborah Nixon attend?
Deborah Nixon attended Dracut High School.
What skills is Deborah Nixon known for?
Deborah Nixon has skills like Customer Service, Process Improvement, Quality Assurance, Team Leadership, Troubleshooting, Electronics, Software Documentation, Microsoft Office, Microsoft Excel, Integration, Cross Functional Team Leadership, Inventory Management.
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Deborah Nixon
Project Management | Seo Consultant | Help Desk Certified | Computer Systems Certified | It Project Manager | Technical Coordination | Certified It Consultant | Project OptimizationPalm Beach Gardens, Fl2comcast.net, phhmortgage.com -
5kipphouston.org, yahoo.com, aol.com, gmail.com, kipptexas.org2 +128181XXXXX
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