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@convergys.com
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2 phones found area 904
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Deborah Redding is listed as Executive Director at Emergency Services and Homeless Coalition St Johns County, based in Saint Johns, Florida, United States. AeroLeads shows a work email signal at convergys.com, phone signal with area code 904, and a matched LinkedIn profile for Deborah Redding.
Deborah Redding previously worked as Global Director at Convergys Corporation and Global Director at Convergys Corporation Formerly At&T American Transtech. Deborah Redding holds Bs, Merchandising from Florida State University.
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AeroLeads found 1 current-domain work email signal for Deborah Redding. Compare company email patterns before reaching out.
Team growth, development and troubleshooting. Development and attainment of key service indicators. Strong budget and financial expertise. Created business niche to offshore backoffice work seamlessly to global sites. Responsible for ensuring hiring, training and professional development occured globally, all while integrating both domestic and global teams. Developed strong client relationships and grew service offerings for deeper entanglement with clients.Specialties: Team building, Budget Management, Global Expansion, Call Center Dynamics, Outsourcing benefits, HR FMLA expertise
Listed skills include Budgets, Team Building, Customer Service, Human Resources, and 39 others.
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St Augustine
Responsible for Homeless Coalition Continuum of Care for St Johns County, Transitional Housing for homeless families, financials, grants, advocate and HMIS system administrator.
Generalization of career - Started as a Transfer Agent for the AT&T Divestiture, managed regional holding company teams and then moved into HR Outsourcing Employee Care Services. Managed teams, then several Fortune 500 client accounts and lastly progressed to Global Director responsible for teams, accounts, upsales, budgets and global footprint.
2000 TO 2007 DIRECTOR OF OPERATIONS FOR MULTIPLE GLOBAL EMPLOYEE CARE PROGRAMSRESPONSIBLE FOR STRATEGIC ALIGNMENT BETWEEN CONVERGYS AND CURRENT CLIENT BASE. DIRECTLY RESPONSIBLE FOR BUDGET, CONTRACT, SERVICE LEVEL AGREEMENTS, BUSINESS CONTROLS AND CONTACT CENTER DYNAMICS. KEY INFLUENCER IN SOLUTIONS DESIGN, TECHNICAL SUPPORT, TRAINING, FINANCE AND EXTENDED SERVICE OFFERS. DIRECTLY MANAGE A GROUP OF GLOBAL SENIOR MANAGERS, ENSURING GROWTH AND DEVELOPMENT OF TALENT. FOCUS ON CONTINUOUS IMPROVEMENT INITIATIVES AND SHARING OF BEST PRACTICES ACROSS THE ENTIRE ORGANIZATION.
MANAGE OVERALL ON-GOING OPERATIONS AND CLIENT RELATIONSHIP MANAGEMENT OF SEVERAL CLIENT ACCOUNTS. ENSURE THE FOLLOWING: SERVICE EXPECTATIONS ARE COMMUNICATED, GOALS DEPLOYED AND ACHIEVED, SUPPORT INFRASTRUCTURE PERFORMS THEIR FUNCTIONS EFFICIENTLY, CONTRACTED PRODUCTION RESULTS ARE ATTAINED, EMPLOYEES ARE MANAGED AND DEVELOPED EFFECTIVELY AND THE PRODUCTION AND SERVICE MANAGEMENT PARTNERSHIP IS PROFICIENT. SERVE AS THE POINT OF ESCALATION FOR ALL PRODUCTION/CLIENT ISSUES. BOTTOM LINE RESPONSIBILITY FOR THE FINANCIAL, QUALITATIVE AND QUANTITATIVE RESULTS FOR EACH CLIENT. MEASURES THE EFFECTIVENESS OF THE PRODUCTION MANAGEMENT PROCESS, ANALYSIS OF THE RESULTS, AND PARTICIPATION IN THE DEVELOPMENT AND IMPLEMENTATION OF PERFORMANCE IMPROVEMENT ACTION PLANS.
AND NOET TRAINING AND REGISTRATION PROGRAMS. FULFILLED BOTH CLIENT RELATIONS AND DAILY OPERATIONS MANAGEMENT. OBTAINED STAFF TO MEET THE NEEDS OF THE CLIENT PROGRAMS. SUPPORTED PRODUCTION COMPLAINTS WITH POSITIVE OUTCOMES. PROVIDED TESTING, IMPLEMENTATION AND COMMUNICATION OF RESULTS. ASSESSED PRODUCTION, EFFICIENCY, AND QUALITY RESULTS AGAINST SERVICE COMMITMENTS. PROVIDED CONCISE SUMMARIZATION OF ALL RESULTS TO CLIENT AND SENIOR MANAGEMENT. RECOMMENDED AND IMPLEMENTED PROGRAM WIDE PRODUCTION IMPROVEMENTS.
ENSURED THAT ALL CONTRACTUAL OBLIGATIONS WERE MET OR EXCEEDED AND PROVIDED STATISTICAL REPORTS FOR TREND ANALYSIS. PRESENTED CLIENTS WITH NEW TECHNOLOGY OPTIONS OR SERVICE MODIFICATIONS IN SUPPORT OF CLIENT INITIATIVES. MANAGED FLAWLESS IMPLEMENTATION OF CONTRACTED SERVICES. PROVIDED OPERATIONAL PERFORMANCE DATA AND MARKET TREND ANLYSIS TO THE CLIENT.
MANAGED DAY TO DAY OPERATIONS AND WORKFLOW. RESPONSIBLE FOR ENSURING THAT ALL TEAM MEMBERS HAD THE TOOLS REQUIRED TO EFFICIENTLY PERFORM THEIR FUNCTIONS. PROVIDED QUALITY MONITORING AND FEEDBACK TO IMPROVE BOTH THE QUALITY AND EFFICIENCY PERFORMANCE OF ALL CUSTOMER CALLS. RESOLVED PERSONNEL CONFLICTS AND PROVIDED TEAM BUILDING EXERCISES. PROVIDED SUBJECT MATTER EXPERTISE. PERFORMED SECOND LEVEL CALL ESCALATIONS, PERFORMANCE REVIEWS, CAREER DEVELOPMENT AND TRAINING AS APPROPRIATE.
Activities and Societies: President of Sigma Kappa Sorority 81-82, Panhellenic Representative for Sigma Kappa 80-81
Specialized Management External Training (not all inclusive): SOCIETY FOR HUMAN RESOURCE MANAGEMENT (SHRM) - GENERALIST TRAINING.
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Deborah Redding works for Emergency Services and Homeless Coalition St Johns County.
Deborah Redding is listed as Executive Director at Emergency Services and Homeless Coalition St Johns County.
AeroLeads has found 1 work email signal at @convergys.com for Deborah Redding at Emergency Services and Homeless Coalition St Johns County.
AeroLeads has found 2 phone signal(s) with area code 904 for Deborah Redding at Emergency Services and Homeless Coalition St Johns County.
Deborah Redding is based in Saint Johns, Florida, United States while working with Emergency Services and Homeless Coalition St Johns County.
Deborah Redding has worked for Emergency Services And Homeless Coalition St Johns County, Convergys Corporation, Convergys Corporation Formerly At&T American Transtech, Convergys Employee Care, and Convergys.
You can use AeroLeads to view verified contact signals for Deborah Redding at Emergency Services and Homeless Coalition St Johns County, including work email, phone, and LinkedIn data when available.
Deborah Redding holds Bs, Merchandising from Florida State University.
Deborah Redding is listed with skills including Budgets, Team Building, Customer Service, Human Resources, Training, Process Improvement, Bpo, and Operations Management.
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