Provide excellent customer service by handling customer face-to-face or phone inquiries. Tender customer purchases and on-line pickups. Adhere to company policies and encourage customer retention. Arrange floor sets to encourage sales. • Receive Exceptional Customer Service award from Customer survey feedback.

Lead E2E UAT projects for ALU's Logistics Simplification projects. Manage Order Management(OM) testing activities in UAT including UAT progress and defect reporting for ALU's Supply Chain migration. UAT project responsibilities include UAT project planning, elicit requirements, manage UAT progress/defects/issues, document new processes, train users, implement solutions, and support users across multiple work streams. Prepare test scripts supporting business requirements, processes, and… Show more Lead E2E UAT projects for ALU's Logistics Simplification projects. Manage Order Management(OM) testing activities in UAT including UAT progress and defect reporting for ALU's Supply Chain migration. UAT project responsibilities include UAT project planning, elicit requirements, manage UAT progress/defects/issues, document new processes, train users, implement solutions, and support users across multiple work streams. Prepare test scripts supporting business requirements, processes, and people. Develop UAT reports and progress status/defect management using Excel and Lotus Notes.• Reduced operating cost by 2.9M Euro from automating order management between Nokia and Alcatel-Lucent SAP ERPs. Earned two Employee Recognition Awards for superior achievements.• Eliminated end-user errors for 150 employees by implementing a new Supply Chain and Services process automation between Alcatel-Lucent and Nokia• Developed short term Day One business continuity process for Nokia buyout of Alcatel-Lucent to transition 230 employees which prevented business interruption during the transition period• Saved $21M annually by implementing new Supply Chain processes and consolidating integrated systems from seven platforms to one SAP platform and improved productivity for 225 employees• Developed a unified business continuity process for Day One of Alcatel-Lucent merger to transition 25 employees which prevented business interruption • Rolled-out Order Management and Delivery Operations SAP (core infrastructure revamp) in Caribbean and Latin America countries, simplifying and automating processes for 60 employees and 50 customers throughout the region. Earned Americas Supply Chain & Procurement Recognition Team Award.• Improved order processing efficiency by 35% and order management effectiveness by 45% from defining and developing Order Management processes (including Sarbanes-Oxley compliance documents) and trained 50 employees in Caribbean and Latin America countries Show less

• Executed order management tasks: data entry, distributing/filing documents and escalating critical orders to suppliers• Supported ordering process including export documentation for customers in Mexico, Puerto Rico & North America

• Using UNIX VI editor, created mini macros to facilitate efficiency while creating bid and proposal documentation for BellSouth Request for Quotations• Miscellaneous Human Resources administrative tasks

Assisted Dentist with patients during proceduresPrepared rooms for proceduresSterilized equipment

Managed inventory for customer orders shipped and receivablesCycle countFiling invoicesFiling customer orders

Worked in retail stores as a cashierRotated among different locations to relieve workers Maintained store appeal and cleanliness