-Enriching people’s lives.-Ensuring the property is profitable.-Supervise clerical staff and other employees.-Design work schedules and organize employee training.-Resolve employee and client issues.-Ensure the work facility is safe, free of security issues and in compliance with all government regulations.-Work with outside vendors to maintain necessary business supplies.-Maintain a good working relationship with executives and other managers.-Design and implement procedures to improve profitability.

•Adhere to company Standard Operating Procedures•Lease apartments and sell property’s products and services to prospects•Respond to internet leads, answer prospect calls and conduct property tours following the guidelines outlined in the mystery shop forms•Work to optimize occupancy while maximizing effective leased rent•Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages•Maintain thorough product knowledge of the property and that of major competition•Accurately prepare and be thoroughly knowledgeable about all lease-related paperwork•Maintain prospect traffic and leasing data; assist with other computer data entry as necessary•Deliver resident gifts; inspect units to ensure readiness for move-ins•Plan, schedule and organize resident functions as needed; assist with planning and hosting of others•Audit all lease and renewal files for key controls and bonus submission to the community manager•Review guest cards to ensure entry into the community management system; follow-up entry into system and monitor traffic trends•Other tasks or duties as assigned by supervisor

Sales and Excellent Customer Service is what I do and what I provide. I work directly and promptly with all means of contact to and from tenants and potential tenants. I verify all applications and ensure they are properly completed. I prepare the lease and all addenda included in the rental packet. I meet with the potential tenants to complete the leasehold process. I collect rent and provide receipts to tenants. Mediate in tenant-to-tenant disputes. Establish payment plans to collect back rent in a timely manner. I assist in the development of working contacts on a first-name basis with staff of all regulatory agencies in the community. I assist in the preparation of the necessary documents for eviction of non-compliant tenants. I serve the non-compliant tenants with notices of said noncompliance. I assist in the organization the noncompliant tenants' file for legal process in eviction cases. I represent the property during legal proceedings involving eviction of non-compliant tenants. I assist in the development of the majority of necessary forms used in recording data for company management. I assist in the development and maintenance of the individual tenants' ledger records. Controll the parking lots by verifying that tenants were properly parking their vehicles. Verifiy that the laundry facilities were available to tenants in working order during specified hours. Secure the laundry facilities during off periods. Maintain the cleanliness of common areas. Schedule maintenance tasks promptly upon notification of a problem. Determine that the correction was properly completed to tenant satisfaction.

I worked under the legal guidelines of tax credit, rent control, permits for the buildings. Participate in the negotiation of the lease. Responsible for the supervision of the sites, properties and projects. Supervise the sub contractors and assisted general contractors. Deal promptly with all means of contact from tenants and potential tenants. Verifiy all applications are properly completed. Prepare the lease and all addenda included in the rental packet. Met with the potential tenants to complete the leasehold process. Collected rent and provided receipts to tenants. Mediate in tenant-to-tenant disputes. Establish payment plans to collect back rent in a timely manner. Develop working contacts on a first-name basis with staff of all regulatory agencies in the community. Prepare the necessary documents for eviction of non-compliant tenants. Serve the non-compliant tenants with notices of said noncompliance. Organize the noncompliant tenants' file for legal process in eviction cases. Represent the property during legal proceedings involving eviction of non-compliant tenants. Develop the majority of necessary forms used in recording data for company management. Record all necessary entries in the property's financial records for submission to the company. Develop and maintained the individual tenants' ledger records. Contact the utility company to inform of the change in tenant status so that the proper bill would result. Controll the parking lots by verifying that tenants were properly parking their vehicles. Verifiy that the laundry facilities were available to tenants in working order during specified hours. Secure the laundry facilities during off periods. Maintain the cleanliness of common areas. Schedule maintenance tasks promptly upon notification of a problem. Determine that the correction was properly completed to tenant satisfaction.

As a Management Trainee, I was empowered to make business decisions that greatly affected my career as well as the bottom line. I had the responsibility of developing new business and maintaining current relationships with retail & corporate customers. I was responsible for understanding cost control, reading my branch's P&L statements & understanding what it takes to run a profitable business. I also delivered superior customer service. I was able to effectively communicate, influence and interact with all types of customers, vendors and co-workers. I used the proper sales techniques I've learned over the years to problem solve & conflict management. These skills provide me with the opportunity to market to local business partners & build solid, long-lasting relationships with key business decision-makers. In my development, to become a successful manager at Enterprise, I learned more about how to mentor, train, develop, manage and promote a staff of my own.

I worked from Leasing Professional and was promoted form within to Assistant and on to Property Manager. Managed five housing/apartment communities. Implemented policies and procedures for a staff of nine employees. Created and implemented property management programs for residential. Negotiations. Conducted tenant credit checks, supervising move-in process, dealt with complaints, customer relations, and scheduling maintenance. Conducted interviews, hiring and training. Worked on traffic reports and financial reports by analyzing the data gathered of various sites and of feasible studies. Reviewed and maintained budgets yearly for all the properties. Work under the legal guidelines of tax credit, rent control, permits for the building. . Designed, coordinated, and implemented marketing plans, which would generate more revenue for the properties versus the budgets.Prepared the necessary documents for eviction of non-compliant tenants. Served the non-compliant tenants with notices of said noncompliance. Organized the noncompliant tenants' file for legal process in eviction cases. Represented the property during legal proceedings involving eviction of non-compliant tenants. Developed the majority of necessary forms used in recording data for company management. Recorded all necessary entries in the property's financial records for submission to the company. Developed and maintained the individual tenants' ledger records. Contacted the utility company to inform of the change in tenant status so that the proper bill would result. Controlled the parking lots by verifying that tenants were properly parking their vehicles. Verified that the laundry facilities were available to tenants in working order during specified hours. Secured the laundry facilities during off periods. Maintained the cleanliness of common areas. Scheduled maintenance tasks promptly upon notification of a problem. Determined that the correction was properly completed to tenant satisfaction.

My Sales position at Furniture Row was a great learning experience and it was different from any other sales I worked in. While employed there my duties were more than to just TRY and sell furniture. I had to help maintain and keep up the floor and the organization and up-keep of all the furniture. I helped to unload incoming inventory and place in the warehouse or on the floor. I also helped implement strategies and different plans to hit daily individual sales goals along with the store goals. Not only was I to sell furniture but also my job was to paint a picture perfect room for the customers as they shopped for exactly what they wanted. I maintained a variety of client info and log financial records of who bought and who didn't and on a daily basis I had to make prospect calls and write thank you correspondence letters. While employed at Furniture Row I read several books to learn more about selling furniture. Lawhon was one of the authors that taught me a lot about not only furniture sales but about sales in general and how to keep a customer wanting to bedroom Expressions)