Deborah Stevens Email & Phone Number

Charlotte, North Carolina

7335 Statesville Road Charlotte ,Nc

answering phones for all client.and scheduling all of the inbound and outbound shipments. Perform CSR duties creating projects and jobs on Pack manager. Creating outbound Bills of Lading and packing slips. Inputting received shipments into system.

Charlotte, North Carolina

answering phones for a client.and scheduling all of the inbound and outbound shipments.

Handle incoming calls from our client’s employeesAnswer questions and sorted out issues relating to their healthcare benefits and payrollProcess client employee requests relating to life benefits, retirement and payrollDocument customer account activities thoroughly and conciselyConsistently compose a grammatically correct, concise, and accurate written response to customer issuesExperience working in a Human Resource and/or benefits role HRIS knowledge - PeopleSoft, SAP, ADP, Oracle, etc.

* Ability to empathize with and prioritize customer needs * resolve conflicts and set appropriate expectations with customers * determine customer needs and provide appropriate solutions * communicate clearly and concisely with both external customers and coworkers * document customer account activities thoroughly and concisely * consistently compose a grammatically correct, concise, and accurate written response tocustomer issues

Vol. Firefighter,

* Assists external customers with routine requests, questions and concerns through research * Ensures that customers receive the best service while processing requests and concerns. * Researches product, service, billing and installation/repair inquiries. * Utilizing a variety of systems and web-based tools to research and resolve customer issues. * Handling transactions in connection with account activations, adjustments

Bachelor Of Business Administration (B.B.A.), Project Management

Associate'S Degree, Dental Assisting/Assistant

I studied Dental Assisting

General Studies