Deborah Stiles Email & Phone Number

East Northport, New York, United States

East Northport, New York, United States

Stony Brook, New York, United States

Built relationships with customers and achieved sales goals. Collaborated with senior managers and directed departments’ day-to-day operations. Developed and implemented action plans with improvements in operations and sales. Reviewed resumes, interviewed, hired, and trained employees. Assessed, established, and implemented schedules and staffing levels. Purchased products and oversaw warehousing/shipping activities.• Increased store's sales by training associates in suggestive-selling techniques and actively role-playing with employees to upsell, cross-sell, and solutions-sell to engage with customers and ensure positive experience• Drove revenue increases by sourcing and purchasing "hot items" based on analysis, trends, and industry knowledge, which other stores chased, purchased, and boosted sales in respective stores.• Promoted actively online ordering as store shifted to e-commerce; tracked customer orders daily, communicated benefits of service, and presented online options to customers.• Engaged with customers daily and built base of loyal, repeat customers known by name; modeled customer service excellence to sales associate, which led to improving customer relations, rapport, and sales.• Minimized out-of-stock issues by forecasting accurately and purchasing inventory to meet demands during holidays and top-performing sales weeks.• Resolved customers' concerns with swift resolutions and effective use of LEAD: Listen, Empathize, Apologize, and Deliver techniques to field and dissolve issues.• Minimized employee turnover through best recruitment, hiring, and training practices; reviewed applications, interviewed, hired, onboarded, and trained new employees with demonstrated passion for customer service.

Drove associate engagement through effective communication, feedback, and recognition programs. Built and fostered engaging, customer-focused environment, and addressed concerns swiftly. Partnered with store manager and developed staffing plans, coached employees, oversaw merchandising, and built relationships with customers.• Exceeded sales goals consistently for 4 years; managed scheduling, customer satisfaction data, and operations, which included boosting productivity during years of growth.• Surpassed grand opening goals and praised as successful; hired 200 sales associates, trained employees, and oversaw grand opening activities; managed concurrent store-improvement projects throughout years.