Deborah T. Email & Phone Number

United States

King Of Prussia, Pennsylvania

Kennesaw, Georgia

Blue Bell, Pennsylvania

Leadership Team and Pharmaceutical Sales Representative, ABBVIEResponsibilities include driving business results by engaging HCPs and office staff through outbound and inbound phone calls on behalf of Pharmaceutical Client while utilizing video technology as opportunities present in order to engage HCP customers in product discussions. Remained available in queue to receive inbound product inquiries via video website.• Develop customer relationships by selling pharmaceutical products; meeting customer’s needs.• Demonstrate effective closing and obstacle resolution skills. • Provide thorough and compelling information to potential customers on the benefits of the target product, responding to questions. • Responsible for accurately recording call results, and maintaining the database of potential & existing customers. • Focused on providing on-going feedback regarding customer interactions utilizing established channels. • Commitment to meet or exceed program and individual goals or quotas.• Collaborate with team members while contributing to team effort in accomplishing related results as needed.• Maintain professional and technical knowledge by attending educational workshops and product training provided by client,

Yardley, Pa

Inside Sales Representative Pharmaceutical, Pfizer Utilized Aptilon Video Technology as opportunities present in order to engage HCP customers in product discussionsImplemented tactical strategies to achieve 100% of individual quota for monthly performance objectives within sales territories and company goals for sales, market share, healthcare professional calls, appropriate sample distribution while managing sample budget, etc. •Formulated individual sales call plans designed to increase product sales.•Recognized and identified leads that were leaders in support of product.•Achieved promotional education program goals, when applicable.•Fully complied with terms and conditions prescribed in the Sample Administration protocols and PDMA Guidelines.•Fully complied with Client and Touchpoint compliance laws, regulations, policies and procedures.

Performed managerial and administrative duties for several dermatology and skincare locations that warranted adherence to policy and procedures requiring perfection of patient profiles and chart insurance information so that the medical team could concentrate on the patient’s well-being while effortlessly interacting with corporate office personnel.•Solely responsible for three to twelve central regional New Jersey DermOne Skincare Provider offices located within 75-miles radius grossing in excess of $41,990,000 revenue.Deborah L. TurnerPage 2•Supervised approximately 30-40 multifaceted medical professionals consisting of Nurse Practitioner (NP), Physician Assistant (PA), Registered Nurse (RN), Licensed Practical Nurse (LPN), and Certified Medical Assistant (CMA).•Maintained roughly 22,766 electronic patient profiles monthly utilizing Athenahealth/EMA database in accordance to the company’s policies and procedures in order to resolve patient inquiries within 24-hours response standard.•Streamlined patient service operations that served more than 150,000 patient profiles annually resulting in an accelerated performance reward during 90-day probationary period.•Enforced company’s policies and procedures to facilitate end of the day invoice reconciliation averaging in excess of $807,500 earnings on a daily basis with 100% processing accuracy to preclude negative financial impact.•Incorporated weekly team building training that strengthened associates rapport, policy and procedure acuity, partner and vendor relationship resulting in 50% productivity increase related to DermOne’s dermatology and skin care product services.•Directly responsible for validating, coordinating, and executing 30 hiring orientations resulting in new associates providing an immediate impact to the company overall performance.

Horsham, Pennsylvania

Nutrisystem Sales, Retention and; Inspired new clients by speaking to the feature and benefits of the Nutrisystem program while identifying needs, seekingsolutions and offering a Nutrisystem weight loss program. Motivated and educated Nutrisystem existing members to continue with Nutrisystem as their partner in their journey to reach and maintain their weight loss goals.•Employed optimal listening and persuasive skills to identify needs, seek solutions and motivate customers. •Provide additional assistance with proactive outreach counseling calls via online chats, or email correspondence should the business need arise.•Strive to provide first chat/email resolution helping customers with service needs if possible, such as website navigation, changes to a customer’s account information, editing of food orders, missing item resolution, exchanges, etc. •Maintain an awareness of trends in weight management and knowledge of Nutrisystem product information.•Provided feedback to management on marketing campaigns and customer satisfaction.

Skillman, New Jersey

Built and maintained relationships with key decision makers on how ConvaTec products and services best address objectives by understanding their business. Managed over 620 accounts through Customer Oriented Selling and New Patient Name Capture. Collaborated with 20 Territory Managers to meet and exceed regional sales goal of $17,388,410 and national goal of $161,401,912. •Met and exceeded regional goals and objectives developed for Inside Sales Reps by applying Core Behaviors. •Maintained and monitored monthly sample budget by carefully monitoring accounts request.•Collaborated with Wound Therapeutics Alt-Site to manage over 600 Amedisys Home Healthcare Facilities.•Traveled and implemented conference calls with the objective to convert or maintain business accounts within a specific geographical area. •Development of business plans with Regional and Territory Managers to help promote business by securing new and existing accounts within various market segments (e.g. Acute, Home Healthcare, LTAC, Nursing Homes and Retailers)•Educated and Trained Professional and Non-Professional Healthcare Providers on the ConvaTec Product Line via field traveling, webcasting and conference calls (In-servicing, Product/Skills Fair, Educational Services for CEU credits, etc.)•Maintained up-to-date knowledge and expertise in accordance with Solutions Algorithms for Skin and Wound Care •Developed and built alignment for the “Sales Select” candidates’ prerequisite to the Sales Select Training Program.

Skillman, New Jersey

Built strong empathetic relationships on a daily basis with customers, professionals/non-professional healthcareproviders and Territory Managers to ensure world class service regarding the ConvaTec product line and services. Performed mandated work tasks that promoted quality assurance by achieving an overall 95% accuracy for monitored Deborah L. TurnerPage 3cases; handled over 1200 product inquiries and assessment inbound calls a month; Identified conversion, upgrades, and cross sell opportunities that drove the organizations focus on products and services. Collaborated with cross-functional teams i.e., R&D, CWOCNs, Marketing and Sales department to investigate, develop and promote product pipeline.