Deborah Talbot Email & Phone Number

Alpharetta

• Serve clients by providing product and service information.
• Thoroughly and efficiently gather information to access and fulfill customers’ needs
• Assist customers with placing, troubleshooting and tracking orders
• Maintains and exceeds performance expectations daily
• Maintains liaison with other departments for order completion
• Contribute to team effort to guarantee 100% customer satisfaction

Greater Atlanta Area

• Customer service adviser for a distributor of educational materials for home school and private institutions.Handled all aspect of customer service to ensure clients’ needs were met.
• Entered and followed-up on all purchase orders received by schools
• Assisted clients with placing orders or checking the status of orders
• Maintained and updated customer database as well as the website
• Resolved customers concerns and complaints

Greater Atlanta Area

• Training Assistant – (9/11 – 6/12)Assisted training supervisor with new hire classes for newly implemented training program.
• Ability to work independently and assist a wide range of new hires with program content.
• Performed side by side training and presented immediate quality focused feedback
• Administration of program tests/quizzes to new hires
• Continued and consistent excellence with personal performance metrics: Availability, Handle Time and Quality. Also cross trained in multiple programsCustomer Support (1/11 – 9/11)Order Processing Agent managing.
• Consistently exceeded personal excellence with performance metrics: Customer Service, Quality, Accuracy, Attendance, Availability and Handle Time

Dahlonega, GA

• Assisted manager in all duties related to the operation of Sobriety House which included:
• Organized and updated policy manuals, created and updated files and performed general data entry for State compliance
• Facilitated in-house Community meetings and attended other related meetings or groups as scheduled.
• Provided transportation for residents to AA/NA meetings in the community, doctor appointments, and other appointments as needed.

Greater Atlanta Area

• Managed all aspects pertaining to contracts with state, city, county and government officials and ensuring all regulations are met and files maintained.
• Partnered with governmental agencies in matters relating to blasting specifications and securing permits.
• Administration of contracts, complying with city, county and state regulations
• Performed all computerized operations necessary for customer transactions and maintaining accounts.
• Answered phones, screened calls, handled correspondence, typing documents, and creating spreadsheets.

Business Administration And Management, General

Business Administration And Management, General

Activities and Societies: Delta Zeta Sorority