Deborah Talbot Email & Phone Number

Alpharetta

Serve clients by providing product and service information.• Thoroughly and efficiently gather information to access and fulfill customers’ needs• Assist customers with placing, troubleshooting and tracking orders• Maintains and exceeds performance expectations daily• Maintains liaison with other departments for order completion• Contribute to team effort to guarantee 100% customer satisfaction

Greater Atlanta Area

Customer service adviser for a distributor of educational materials for home school and private institutions.Handled all aspect of customer service to ensure clients’ needs were met.• Entered and followed-up on all purchase orders received by schools• Assisted clients with placing orders or checking the status of orders• Maintained and updated customer database as well as the website• Resolved customers concerns and complaints

Greater Atlanta Area

Training Assistant – (9/11 – 6/12)Assisted training supervisor with new hire classes for newly implemented training program.• Ability to work independently and assist a wide range of new hires with program content.• Performed side by side training and presented immediate quality focused feedback• Administration of program tests/quizzes to new hires • Continued and consistent excellence with personal performance metrics: Availability, Handle Time and Quality. Also cross trained in multiple programsCustomer Support (1/11 – 9/11)Order Processing Agent managing interactions with AT&T customers on their account management. • Consistently exceeded personal excellence with performance metrics: Customer Service, Quality, Accuracy, Attendance, Availability and Handle Time• Received inbound calls daily from clients and assisted with payment, concerns with service and other account service needs • Performed necessary investigation on customer’s accounts to resolve issues and gain necessary assistance to ensure account accuracy for services. get them the assistance that is necessary

Dahlonega, Ga

Assisted manager in all duties related to the operation of Sobriety House which included: • Organized and updated policy manuals, created and updated files and performed general data entry for State compliance• Facilitated in-house Community meetings and attended other related meetings or groups as scheduled.• Provided transportation for residents to AA/NA meetings in the community, doctor appointments, and other appointments as needed.

Greater Atlanta Area

Managed all aspects pertaining to contracts with state, city, county and government officials and ensuring all regulations are met and files maintained.• Partnered with governmental agencies in matters relating to blasting specifications and securing permits.• Administration of contracts, complying with city, county and state regulations • Performed all computerized operations necessary for customer transactions and maintaining accounts.• Answered phones, screened calls, handled correspondence, typing documents, and creating spreadsheets.

Business Administration And Management, General

Business Administration And Management, General

Activities and Societies: Delta Zeta Sorority