Deborah Talbot Email & Phone Number

Boston, MA, US

As a business consultant, I have had the opportunity to assist organizations in achieving their goals. Focusing on issues related to the 4 P’s of business; process, people, product, and performance, I have worked on single projects or had the responsibility to develop and expand an entire business line. Examples of consulting roles are listed below.

Greater Boston Area

• 1.0B healthcare organization providing services to dual-eligible individuals (Medicare and MassHealth) as both an insurer and provider. Company has 10 locations, 1200 employees, and 30,000 members across Massachusetts..
• Built a comprehensive, compliant occupational health and wellness program. Performed comprehensive audit and gap analysis, and created infrastructure, including the development of all policies and procedures.
• Identified and introduced software solution to track compliance and measure program outcomes.
• Led recruitment efforts to staff the OHS department and provided road map for continued success.Mobile Integrated Health
• Recruited to fill a key role in preparing program for re-launch and spin-off as a wholly-owned subsidiary.
• Led development of business plan and created financial pro forma.

Greater Boston Area

• $2.0B safety-net healthcare system with 7,400 employees and 1,200 licensed professionals. Transitioning to ACO with entity integration to maximize efficiencies. Largest ED and trauma center in New England providing.
• Significantly improved clinic financials and met aggressive budget targets/bottom line via focused efforts on billing and collections, staffing to volume and productivity. Collected more than $500K in owed payments.
• Evaluated the current business model and developed a comprehensive set of recommendations that were successfully implemented to ensure financial stability of the clinic moving forward. This required extensive and.
• Put in place IT system changes and process redesign resulting in significant sustained improvement (>98%) in influenza and TB health compliance for employees and licensed providers.
• Conducted a comprehensive assessment of the clinic’s EMR configuration and functionality (e.g.: OHM); led a series of change management projects to address critical gaps, improve end-user experience and generate.
• Redesigned and greatly streamlined on-boarding processes and clearance requirements for new hires resulting in faster turn-around time and improved colleague experience.

Greater Boston Area

Subsequent to sale of AllOne Health Resources in 2014, provided continuity of leadership to the new organization as part of a two-year agreement. Worked to strengthen internal resources and capitalize on the integration of technology-based solutions and informatics while continuing to deliver the highest level of clinical and operational expertise to.

• As President of this wholly-owned Blue Cross subsidiary, provided strategic direction to the organization with a focus on expanding service lines, enhancing infrastructure for improved scalability, and business.
• Infrastructure and Scalability – drove IT initiative to develop solutions for client data exchange and process automation. System changes improved efficiencies, scalability, and accuracy. Changes helped secure.
• Product Expansion – orchestrated market research initiative designed to identify product expansion opportunities. Developed Student Assistance Program as a new service and complement to existing EAP division. Created.
• Business Development – engaged new marketing firm to assist with brand development. Created thought leadership campaign. Initiative drove significant market interest measured through website activity and social media.
• Exceeded growth expectations and budget projections. Achieved most profitable year in company’s history in 2014.

• President, 2002-2006 Executive Vice President, 2001 - 2002 Vice President, 1990 – 2001Organization providing medical and behavioral healthcare and wellness services designed to help employers stay compliant, mitigate.
• Created national model of clinical service delivery that grew to represent 70% of the company’s revenue stream. Conceptualized the product, presented the business case, sold the first clients and operationalized the.
• Collaborated with software developers to design proprietary software to support service model. Software features were a key product differentiator within the industry.
• Provided international healthcare consulting to the National Health Service in the UK as part of a 3-year contract to create an occupational health program that served the hospitals and surrounding communities.
• Consummated 4 successful business acquisitions in 5 years. All businesses either added to product portfolio or expanded client base in target industries and geographies. Identified business targets, negotiated key.