Deborah Tyson Email & Phone Number

Stockbridge, Georgia

Financial and administrator of Vendors.

Atlanta, Georgia

Consultant working with contractors on Telecommunication Projects. Billing, Provisioning, Finance

Planned, organized, and executed special eventsProvide supportive administrative tasks for Church and Clayton County Senior CitizensVolunteer Ward visitor to provide information to court systemPlanned outreach program eventsDesigned and created Memoirs and Greeting CardsProject Management Consultant for small & large private businesses Analysis of Utility and Telecom Bills

Creation of Greeting cards, Saving of Memories via DVD, CD, scrapbooks. Church Bulletins, Funeral Programs, Church Programs, Sourvenir Booklets, Printing needs

Managed BellSouth's billing system including CIS, EUAM, TIRKS - AT&T Conversions Led marketing efforts to acquire, build and manage new productsProvided support for billing systems via end-users and vendorsImplemented product definitions, features and benefitsTested and implemented new releasesTrained end-users on new productsLiaison for Change Management GroupManaged external and internal relationships, reviewed vendor requirements for Projects and presented findings to Executive ManagementProvided product strategy, research and development requirements, production coordination for products.Collaborated with a wide variety of functional areas such as Sales, IT and Marketing and Operations to develop and provide product definitions responsive to customer needs and market opportunities.Managed Product life cycle, defined Product definition and requirementsResponsible direct and oversee account relations major product rollouts of Billing involvement with customer and vendor contracts in the product category Tracked Bug fixes and managed Vendor AMDOCS with team.

Surplused...looking for employment.

Accounts Receivable/PayablesTelecom BillingEcommerceCredit/Collection ManagerCustomer Service Provisioning

Provided quality control through observation of call center for Service RepairTroubleshooter for customer complaints on repairsDocumented methods and procedures for new products in call centerProvided data for metric review for center using hands on collections for process improvementPerformed daily observation of call center representatives for management stats

tracked orders, implemented new order requestManaged teams for provisioning of new servicesProvided worksheet to customersAssisted in development of reports for inventoryTroubleshooter for customer issues and resolutionsImplemented good customer service feedbackWorked in Call Center to handle customer calls

Managed accounts receivablesSupervised 12 billing representativesCompleted more than 40 projects in less than 2 yearsRecommended and implemented new billing system resulting in improving and collecting revenues

Recommended and implemented the ORACLE billing systemDaily reportingWorked with engineers to develop billing parametersManaged vendorsReviewed and maintained budgetsPRISM

Reviewed all information entered into billing system by data entry staffVerified provisioned orders, managed workflowSupervised data entry staff, i.e. reviews, promotions

Managed billing for all cycles of cell phone billingVerified provisioned orders and database prior to billingWorked with cell tech (Cinvent) billing softwareSupervised billing representativesTrained billing staff and set up billingProvided statistical data reports to ManagementProvided customer care support for call center, understanding of bill cycles and plans

Call Center 24/7 DivisionCall Center Representative that handled incoming calls and provided outgoing resolutionsProvided strong and productive interaction between sales force and customerImplemented new services, i.e., switched SME 800 servicesMaintained customer base by providing and maintaining all the needs of the customerProcessed credits and debits to resolve issues and maintain excellent customer serviceReviewed new contractsTrained new team members on voice and data products

Education record

Education record