Deborah Welch Email & Phone Number

New York, Ny, Us

New York, New York, United States

• Greet clients/assist with inquiries• Answering phone calls, email outreach/correspondence• Supervised team of full-time staff, and monitored performance• Managed returns, exchanges and refunds/ client issues• Product allocation• Restocking and maintaining boutique cleanliness to Goyard standard• Opening/Closing procedures• Facilitating weekly monogram shipments to Madison Goyard Boutique• Assist digital marketing team• Assisting with BOH operations/shipping department• Direct liaison between Goyard Paris and Bergdorf Goodman

New York, New York, United States

• Managed customer accounts, responding to inquiries and resolving customer service issues• Coordinated responses and resources to handle special client requests.• Worked with floor team and managers to meet wide range of customer needs.• Operated cash register to record transactions accurately and efficiently.• Upsold additional products and services to customers, increasing revenue.• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.• Used POS system to enter orders, process payments and issue receipts.• Host VIP appointments

New York, New York, United States

• Maintained work areas by cleaning and straightening for maximum productivity and safety.• Optimized customer experience by delivering superior services and effectively troubleshooting issues.• Organized inventory systematically for easy access.• Followed instructions and procedures to complete assigned tasks.• Gathered and prepared sales materials in preparation for salesmeetings.• Greeted customers and offered assistance with selectingmerchandise, finding accessories and completing purchases.• Monitored service after sale and implemented quick and effectiveproblem resolutions.• Worked with sales team to collaboratively reach targets,consistently meeting or exceeding personal quotas.

New York, New York, United States

• Increased sales by offering advice on purchases and promoting additional products.• Listened to customer details and offered matching solutions to meet wide range of requirements.• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.• Developed and implemented sales strategies to increase profits.• Developed and maintained comprehensive understanding ofproducts, services and competitors to enhance sales presentations.