Deborah Zanders Email & Phone Number

Chicago, Illinois, United States

• Lead Retail operations with indirect oversight for two analysts, driving continuous improvement through innovation and application of best practices. Oversee the end-to-end retail product lifecycle with responsibility.
• Act as a bridge between the Retail team and a wide range of internal and external stakeholders; strengthened business relationships by conducting bi-monthly out-of-state location visits and increasing external.
• Implemented best practice supply chain logistics strategies, including inventory reporting and stock management.
• Created a dynamic mobile app to audit process adherence at station, in-flight, and airport terminals.
• Managed a variety of change, transformation, and continuous improvement projects using scorecards and audit principles.
• Pioneered the introduction of brainstorming workshops to stimulate innovation and process improvement.

• Career break to care for family members and engage in full time education.

Chicago, IL

• In this high-pressure role, I orchestrated a portfolio of projects focusing on the optimization of Food & Beverage services as a critical element of customer success, organizational growth, and sustainable.
• Communicated with all stakeholders to define project objectives, establish milestones, and track ongoing performance.
• Leveraged outstanding blend of project management, leadership, and organizational skills to plan and execute a wide variety of workstreams while balancing core factors including risk, budget, schedule, and resource.
• Formed cross-functional relationships with executive leaders and managers in various departments to align Food and Beverage strategy with high-level organizational goals.
• Collaborated with industry leading chefs to curate first and business class menus in line with evolving trends, tastes, and customer requirements (including options for Diabetic, vegetarian, Kosher, Hindu, and Muslim.
• Managed special projects including the development of custom menus for high-profile passengers such as President Barack Obama and First Lady Michelle Obama, NFL teams, and world-renowned chef Curtis Stone.

Chicago, Illinois, United States

• In this position, I led a team of 20+ employees with a mandate to maintain a large-scale domestic and international recipe database. Highlights included the following:
• Delivered coaching and development for employees to build competency and capacity within the team.
• Carried out annual performance evaluations to identify areas for improvement at individual and group levels.
• Continually reviewed team output to ensure compliance with policies, procedures, and regulations.

Associate'S Degree, Computer And Information Sciences And Support Services, 4.0

Coursework: Principles of cyber security, network fundamentals, and computer troubleshooting, Microsoft & Linux OS.

Associate'S Degree, Digital Forensics, 4.0

Coursework: Criminal procedures, criminal law, criminology, public speaking, digital device evidence recovery and network fundamentals.

Vocational Certificate, Digital Forensics, 4.0

Coursework: Computer security procedures, cyber security principles.

Bachelor'S Degree, Sociology

Skills received: critical and analytical thinking, diversity appreciation, writing and study skills