Kahlua Wilson Email & Phone Number

Greater Atlanta Area

Atlanta, Georgia, United States

• IFS Catering Operations to oversee 12 domestic catering location in the Southeast/Midwest regions. Constant focus and adherence to published policies, procedures and provisioning specifications, reviewing supplier.
• Owns and drives the station’s catering operations performance and the QC process; understands, champions, and adheres to the catering operational model.
• Manages specification and product changes and drives flight attendant engagement related to catering at hub and spoke locations.
• Maintains routine visibility and communication with the flight attendant group, field base leaders, and ACS stakeholders to ensure OBS priorities, changes, and needs are supported across the organization.
• Serves as a SME, POC, and liaison between IFS field operations and OBS leaders.
• Ensures compliance to random audit procedures which drives the quality metrics.

Atlanta, Georgia

• Responsible for developing and maintaining a good, professional working relationship with both Delta and unit staff, establishing a clear line of communication at all levels. Serves as the primary contact for all.
• Provides account-specific training to unit personnel. Ensures all kitchen personnel are trained on all type of customer aircraft, have current loading diagrams and configurations.
• Work directly with the Chef to ensure proper menu specifications and directions are followed.
• Ensures all inventories for equipment and liquor meet customer requirements.
• Responds to airline comments or complaints in a timely manner with a 48 hour period from the time the comment/complaint was received.
• Responsible for arranging customer visits including meal presentations at the Operations unit.

Atlanta, Georgia

• Ensure safety, quality and compliance specifications are met in accordance with regulatory requirements and company policy and procedures. Prepare management reports such as inventory, attendance and labor and assess.
• Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food costs
• Prepare performance evaluation, coaching, counseling and preparing corrective action for employees, coordinating with human resources and other support functions
• Prepare work schedules, coordinating coverage for vacation, sick calls and medical leaves, determining the number of staff needed to meet business needs
• Assist in developing policies and procedures to efficiently direct the operations of the warehouse
• Oversee safe operation and maintenance of warehouse

Greater Atlanta Area

• Develop, maintain and publish stowage plans for airline clients (Delta Airlines, Delta Connections and Hawaiian Airlines) for any changes to in-flight product. Access, process and summarize data to make product and.
• Ensure the accuracy of the in-flight product specifications for effective planning and delivery of equipment worldwide.
• Responsible for timely and accurate communication of catering stowage plans and procedures for Delta and others through the web-based inflight Exchange
• Participating in new aircraft decisions/configure change decisions to ensure galley plans were appropriate to allow delivery of current and anticipated products
• Relaying pertinent information regarding changes to managers and employees

Greater Atlanta Area

Gate Gourmet· Pulled specs from airline systems.· Collected specs and files into master binders for production.· Communicated all changes to menus directly to production.· Prepped menus for airlines and prepares information based on the individualairline requirements.· Tracked and monitored specs in airline system.· Escalate to Account Services Group and.

• Designed the marketing specifications for the store. Ensured all new advertising products were placed in the correct setting, adjusting as sales warranted. Completed merchandising tasks, which includes planogram.
• Interviewed, trained and scheduled employees depending on business demands.
• Facilitated customer service concerns
• Handling cash transactions, ensuring all books were balanced