Deborah Carter Email & Phone Number

IT and operations executive with a passion for leading IT-enabled business transformation. Specific focus on customer service and customer support operations. • Delivered award-winning global customer service to a digital media company. Launched online customer service; multi-channel contact management; and follow-the-sun global infrastructure and processes.• Allowed a $400M P&C insurance business to survive a competitive onslaught by overhauling entire IT application suite and organization including policy administration; claims; billing, finance, and BI systems. Introduced technology required for transition from processing to contact center business model.• Enabled global expansion of major New York law firm by architecting and delivering world-wide document management and network platform.Industry background: property & casualty insurance, digital media and online information services; legal services.Style: energetic; positive; collaborative; level-headedSpecialties: Business and vendor relationship managementChange managementProcess and business analysisPMO\program management\project managementIT team building and retoolingThird party solution identification and implementations including call center technology, knowledge management, CRM, document management, eCommerce.

Listed skills include Business Analysis, Crm, Business Intelligence, Vendor Management, and 20 others.