Deborah Carter Email & Phone Number

San Antonio, Texas, United States

I joined Bexar County as they merged their Economic and Community Development departments and were looking to build a “One Team” culture that would drive positive results internally and externally to support the economic mobility of constituents. Leading the culture evolution has been a highlight of my career. I have reenergized the culture by implementing Gallup Strengths, a Welcome Home Team Member process, consistent branding strategy, developed flexible learning plans including events such “Munch & Mingles” to increase engagement and skill sets. Also, implemented bi-annual department wide offsites for a staff of 70+ which include a day of engaging learning events.Outside of the culture focus, I lead the Housing Urban and Development (HUD) team, General Fund Community Grants, Workforce Development team and Economic Development incentives such as Tax Abatements, Texas Enterprise Zone (TEZ) nominations, Skills Development grants and Innovation grants. I engage Bexar County’s Commissioners Court and Community to build strategies to deploy funding to be the most impactful for our diverse community. In addition, I grew as a leader during the COVID-19 pandemic. As early as April, 2020, I guided our teams to quickly deploy Small Business grants, a Rental Assistance Program, PPE grants and more as Bexar County was hard struck economically. Our department successfully leveraged the $76M of Corona Virus Relief Funds in alignment with US Treasury guidelines and our community needs.

San Antonio, Texas Area

- Plays a vital role in leading a talent management strategy for Rackspace - Leads the vision, strategy and revenue targets for Open Cloud Academy- Responsible for the design and deployment of innovative talent development programs and efforts to build and support a sustainable talent pipeline for in demand roles- Drives high-potential development programs that align with long-range business strategies- Improves organizational effectiveness through the development and deployment of solutions and processes to improve productivity and drive a performance culture- Represents Rackspace to provide support, evaluate and counsel talent pipeline education programs- Responsible for strategic development plans driving diverse talent development which support business objectives- Certified by Rackspace's PR team to represent the organization for media requests- Represents Rackspace as a keynote speaker at global Human Resource conferences such as Human Capital Institue, Bersen by Delliott and HR TechFest- Tri-chairs the CAST Tech High School Employer Advocate board along with USAA & HEB representatives- Certified Gallup Strengths Coach and Facilitator

San Antonio, Texas Area

- Responsible for all Rackspace Open Cloud Academy & Rackspace Internal Technical Training- Leads strategy for Open Cloud Academy and industry recognized certification programs including Linux/Red Hat, Microsoft, & Network Security- Leads the development and implementation of policies, procedures, and processes for the Academy to ensure efficient and scalable operations - Leads cross-fuctional initiatives and projects with teams across the global organization (Legal, Finance, Marketing, PR, etc.)- Certified by Rackspace's PR team to represent the organization for media requests- Represents Rackspace as a keynote speaker at global Human Resource conferences such as Human Capital Institue, Bersen by Delliott and HR TechFest- Builds and fosters relationships with Rackspace hiring managers and employers to support their talent pipeline needs- Leads pipeline events related to the Academy (Recruiting events, SXSW, Linux Fest, Career Fairs hosted at OCA, etc)- Builds and fosters relationships with City of San Antonio, Bexar County, Texas Workforce Commission, Project Quest, additional non-profit partners, and local high schools- Provides advocacy, support and resources for grant opportunities aligned with tuition assistance and content development - Tri-chairs the CAST Tech High School Employer Advocate board along with USAA & HEB representatives

San Antonio, Texas Area

- Responsible for all Rackspace Open Cloud Academy operations - Lead full time and contracted instructional and administrative team members- Develop and implement policies, procedures and processes for Academy operations- Create low cost/high value marketing strategies to ensure a sufficient pipeline of qualified students enroll in Academy- Promote and facilitate bi-monthly Open Cloud Academy Information Sessions- Managed the Academy’s budget - Lead all student communications - Manage student portal (LMS) and customer facing website, opencloudacademy.com - Creation of the Academy's annual schedule to align with Rackspace and industry hiring - Manage overall facilities, ensuring all training equipment is functional and equipped with the appropriate software needed to delivered scheduled training- Develop and implement student experience processes such as enrollment, invoicing, certification exams, interview prep and career counseling, employer interviews, etc. - Lead student events related to the Academy (Graduation, Rack Gives Back volunteer days, Castle Field Trip days, etc) - Lead Linux for Ladies scholarship program

San Antonio, Texas Area

Managed a Skills Development Grant in partnership with Alamo Colleges, along with managing various projects for Rackspace's Talent Management team. Supported the development and/or implementation of the following programs: - Launched Rackspace Open Cloud Academy - Microsoft MCITP Boot Camps - Introductory Linux Training - Red Hat Training - ITIL Foundations Certification Training - IPv6 Training - SharePoint Launch Training - Cisco Training - Rackspace Associates Degree Program - Emerging Leader Program - Manager Detox - Critical Thinking Series

San Antonio, Texas Area

Managed a Skills Development Grant in partnership with Alamo Colleges, along with various projects, events, and developed processes for Rackspace's Learning and Development team, Rackspace University. - Managed relationship with Northeast Lakeview College and Alamo College Liaison - Led Rackspace Technical Training Advisory Board - Managed course scheduling - Managed scheduling for technical trainers - Supported employee on-boarding - Launched training room reservation process - Launched and managed student feedback process - Provided guidance with Learning Management System - Launched Rackspace University Library - Supported events such as Company Kick-off, Racktoberfest, Rookie-O Graduation, and more - Launched and managed Rackspace University Media Lab