Deborah Branco Email & Phone Number

Mississauga, Ontario, Canada

Manage all the day-to-day Accounts Receivable,Collection billing and cash activities for a team of 27 across 2 business pillars - Senior Care and Acute & Payor. Monitoring, reporting and setting team level KPIs to align with broader business OKRs. Research and resolve escalated account inquiries, settlements and related high risk account resolutions. Develop policies and procedures including strategies to drive high performance, efficiency gains and improved controls. Produce and analyze month end reporting with required projections for future months for all teams. Prepare performance related month end, quarter end and year end reports including insights/ solutions to maximize performance and team capacity. Support all new acquisitions, including new system requirements building and implementation. Supporting the on-boarding of new business and team members as required.

Mississauga, Ontario

Scope of the position is to participate in the business controls team audit research yearly scope. Providing response, analytics, special projects support, and implementations recommended process improvements, simplification, and efficiency gains to reduce/ elliminate risk for incident occrance. Responsibilities include:* Serve as a particpating lead internal audit support.* Facilitate document requests and creation, research, and final responses of assigned audit reviews. * Communication of issues, potential process enhancements, and status of audit performance to senior leadership within the business and business partners as required* Identify and communicate process identified gaps and coordinate with effected areas of business to assist in process improvements implementation* Be a key point of contact lead for across business process map collection, managment, maintenence/ validation and creation.

Mississauga, Ontario

Responsible for supporting wing to wing project management to all assigned projects and initiatives in a wide variety of integration, migration and related activities including business acquisition and divestitures and new business on-boarding. Essential Responsibilities * Lead a cross-functional project team of internal and external SME partners to on time and on budget as assigned deliverable.* Develop, execute and manage the wing to wing project plan for multiple ongoing projects as assigned. Including monitoring adherence to all agreed major milestones, identified and updates to critical risk assessments plans, and inputs from all team members individual plans* Lead the deal approval process and project change control , all stake holder communication with internal /external partners and senior management as per communication plan. . * Negotiate timelines and scope management as required

Mississauga

• Drive GAP analysis between system. Actively add manage project plan and add input to core project plan development including project / functional risk assessments• Prepare and conduct test scenarios for User Acceptance Test and critically observe UAT, provide feedback to the project manager and recommend remediation on defects. • Document and report out to internal and external teams with project updates and remediation on defect resolutions and actively update to project manager on toll gate status • Focus on simplification and recommendation on enhancements to elevate existing processes to ensure quality servicing performance and adherence to existing Enterprise Standards.• Create, design and execute all required SOP's for business partner hand overs Single point of contact between internal and external teams inclusive to all system related post migration / integration support.

Mississauga

• Review aging reports and initiate calls to customers with past-due balances to arrange for payment. • Initiate collection calls to major account customers, research and resolve past due/billing issues on complex accounts that have resulted in delinquent payment. • Resolve customer complaints and research account discrepancies; analyze receivables data for customers. • Forecast cash collections, evaluating and escalating issues to appropriate internal and external contacts. • Perform routine accounting reconciliations, reduce account aging, and establish clear and concise communications; participate in presentations of account receivables information. • Maintain call logs and expected payment dates. • Evaluate if credit or debits need to be issued and rationalize payment plans with customers. • Daily interaction with outside customers, including follow-up with customers when expected payment has not been received

Mississauga

Provided full service wing to wing credit / collections managementCash forecastingOrder Release / Account holds quarterly credit line reviews and management Day to day management of outstanding accountsDispute identification and resolution coordination with cross functional business teamsAccount reconciliation / Unidentified Cash reconciliation / Support all governance / AML Compliance process as required

Responsible for small dollar day to day standard collections activity3rd party pre collections process management - Dunsgram Program Dispute identification and cross functional business resolution management Account reconciliation as required