● Conduct annual, in-depth communication analysis to plan and present findings and recommendations to senior executives.● Successfully implemented a new communications channel for front-line employees, achieving an 85% engagement rate among the workforce.● Craft agency-level, knowledgeable, and engaging periodicals to keep personnel informed of industry news, site-specific materials, corporate events, campaigns, and programs.● Coordinate 150+ annual projects across departments, including electronic newsletters, brochures, community volunteer events, internal programs, video production, and all graphic design activities.● Draft and manage a $300k budget, encompassing communications, community relations, and employee events resulting in a company savings of over 30%.● Built a recognition program that enhanced employee engagement in safety by 52%.

● Surpassed first-year financial goal by 62% and reduced overall organizational costs by 35%. ● Increased public presence in the media by 15% and on social media by 45%.● Raised over $100k in direct program monies within the first two years, allowing for new programs to start.● Coordinated strategic efforts to identify, negotiate, and cultivate new partnerships through institutional, and major corporate donors by 50%. ● Spearheaded a grassroots program that trained local businesses on how to partner with and welcome individuals with Autism and their families as they navigated Louisville’s infrastructure during their daily lives. Raised 100% of the funds needed to operate the program, including the hiring of a part-time employee to manage the training of new businesses.

● Established a website and social media marketing effort that grew clients, partners, and donors by 100%.● Managed partnerships with key stakeholders to produce annual fundraising events.● Led the annual 5k fundraising event as Race Director and increased attendees, sponsors, and volunteers by 20% year over year.● Increased overall revenue for programs through the addition of new individual donors and sponsors by 25%.

● Managed a team of over 75 customer service representatives, resulting in a 20% increase in customer satisfaction ratings.● Developed and implemented new customer service procedures, resulting in a 15% reduction in customer complaints.● Developed the department’s first incentive performance plan which motivated staff and decreased turnover by 15% which resulted in a 23% increase in customer retention.

● Generated new clients and referral development in the Greater Metro Louisville area for digital wireless services and grew customer base by 85%.● Received the 1st quarter of 1998 Bulldog award for the most aggressive sales efforts in the Southeast area.

● Managed the operations of sales and business development for thermal and acoustical insulation prospects within a four-state region. ● Used critical thinking to break down problems, evaluate solutions, and make decisions that best served our customers, while consistently surpassing sales goals by a minimum of 13%.● Generated new business and enlarged the customer base by 20% through inside sales alone.