Assisting VMCH with a number of programs aimed to support and enhance the lives of the aged care and disability community.

Volunteer Coordinator for BASScare an amazing not-for-profit community offering a number of aged care services in the city of Borrondara. BASSCare's extensive range of services includes: Meals on Wheels (with a hot meal option), Social Support activities at Canterbury and Balwyn locations including: exercise classes, lunches, day trips and various activities to engage and enhance the well being of our clients. BASScare supports retirement living with Faversham House, a 185 bed Residential Aged Care Facility and independent Hester Canterbury Apartments. In addition provide adult day activities and support of people with varying levels of dementia provided at Maranoa House.

3 Day a week role, situated at the front of house/reception within the Community Services Hall. Shared role assisting Social Support and the Volunteer Program Co-Ordinator.Duties include; Welcoming citizens into the Hall, assist with enquiries in person and over the phone, general administration, promote the valuable services that Samarinda offer to the ageing community including management of databases and helping to source volunteers.

Assisted customers with high level enquiries that required investigation into or changes to the electricity network. Project management of underground electricity pit installations and provided general administrative support to various internal business units.

Customer service and administrative support role - assisting and answering incoming phone and email enquiries - often the first point of contact. General administrative support tasks including: creation of files, drafting/sending offers, data entry/maintain customer records, responding to Councils on subdivision referrals. Assisted project manager and other departments with general administrative support.

Working within a small team, prioritised and raised work orders to ensure new customers were metered and connected within regulatory & KPI timeframes. Customer service focused role assisting with enquiries from: customers both residential and commercial, retailers, contractors, builders and internal Connection Technical Advisors.

Problem solving role, working on individual tasks and as a team taking corrective action to release bills by: reviewing and verifying meter reads, cancelling prior bills and re-estimation on accounts.

Billing Officer – problem solving role taking corrective action to release & reduce the number of late residential and commercial bills, such as: verify readings, cancelling/re-estimating accounts. Customer service advisor – Inbound call centre, assisted customers on a range of enquiries, raised service orders to: connect, disconnect or confirm meter readings. Data entry, updated customer records & established payment plans. KPI driven with a high focus on customer service, maintaining average call handling times and adherence to rosters. I further assisted coaching/floor walking to help other staff on calls and filled in on the main reception desk.

Worked with the older girls at camp, assisting them as needed so they could enjoy their stay at camp. Counsellors lived onsite and assist campers with daily requirements such as: dressing, toileting, showering, feeding, one on one care & participating in camp activities.

Roles held over my employment included: Key Account Manager, Customer Relations Co-Ordinator, Policy Analyst and Account Manager.Key Account Manager – Direct liaison and contact point for high value customers including the SA Health Commission & SA Hospitals, ensuring open and effective communications were in place. Assisted answering general and Fringe Benefit Tax enquiries on salary packaging, prioritising work to ensure timely responses on concerns raised and identifying business improvements. Customer Relations Co-Ordinator – High customer focused, addressing phone and written complaints. Investigated concerns, provided responses & identifying areas for improvement. Policy Analyst – Assisted in the preparation of proposals and tender contract documentation. Contact point for perspective clients, providing information on the services that the business offered.Account Manager – data entry, created new accounts, scheduled payments, authorised 3rd party and reimbursement eft and cheque payments and answered customer account enquiries.