Deborah James Email & Phone Number

Denton, Tx

- Find qualified technicians from a pool of candidates who match the client’s needs- Ensure candidates show up to their specified job on time. - Process billing each work order in a timely fashion.- Make phone calls, send text messages, to find anyone who can go.- We have 4-hr, same day, next business day, 3 day, and 5 day calls we need to fill on a daily basis

Dallas/Fort Worth Area

I was part of a three-person team that manages our company's performance as a service provider for one of the world's top printer manufacturers. The program consists of over 2500 service calls a month with a revenue of over $5 million a year. - Rendered overall support to field technicians and managers in all areas of the program while preparing a PowerPoint presentation for quarterly business review (QBR) with client- Created PowerPoint presentation for use as program training guide… Show more I was part of a three-person team that manages our company's performance as a service provider for one of the world's top printer manufacturers. The program consists of over 2500 service calls a month with a revenue of over $5 million a year. - Rendered overall support to field technicians and managers in all areas of the program while preparing a PowerPoint presentation for quarterly business review (QBR) with client- Created PowerPoint presentation for use as program training guide for new technicians in the field- Provided support for over 300 service technicians and field managers running over 2500 service calls a month- Primary contact for Electronic Service Request (ESR) testing between our client’s software and ours- Maintenance and upkeep of the SharePoint site for field to obtain program information and performance metrics- Co-creator and editor of the quarterly program newsletter for the field personnel in regards to the program- Received Tech of the Month Award–Over and Above granted by project management manager in December 2014- Received Quarterly Bonus Award in July 2018 Show less

Dallas, Tx

- Executed research, selection, and approval of new suppliers to meet any service parts needs- Fulfilled various tasks that involved processing semi-annual requests for quotation (RFQs) to maintain lower costs on regularly purchased items- Enforced strict compliance with agreed purchasing guidelines by monitoring suppliers- Presented daily and monthly purchasing reports for the department vice president- Performed multiple duties such as maintaining supplier database holding… Show more - Executed research, selection, and approval of new suppliers to meet any service parts needs- Fulfilled various tasks that involved processing semi-annual requests for quotation (RFQs) to maintain lower costs on regularly purchased items- Enforced strict compliance with agreed purchasing guidelines by monitoring suppliers- Presented daily and monthly purchasing reports for the department vice president- Performed multiple duties such as maintaining supplier database holding necessary information needed by all buyers; and updating any price changes created by suppliers Show less

Dallas, Tx

- Ensure maintenance of stock levels for all products by analyzing 12 months prior usage, including internally manufactured item.- Carry out multiple functions which include ordering and cleaning office supplies for over 800 retail stores- Arrange trucking company with supplies/equipment needed for store openings/closings.- Ran office supplies RFP with Purchasing Director which resulted in a $250k savings annually.- Maintained supplier relationships and working with designs on… Show more - Ensure maintenance of stock levels for all products by analyzing 12 months prior usage, including internally manufactured item.- Carry out multiple functions which include ordering and cleaning office supplies for over 800 retail stores- Arrange trucking company with supplies/equipment needed for store openings/closings.- Ran office supplies RFP with Purchasing Director which resulted in a $250k savings annually.- Maintained supplier relationships and working with designs on store signage and employee uniforms. Show less

Coppell, Tx

- Held full accountability in the receipt and return of service parts in internal system within specified timeframe to prevent parts expense due to missed cross ship return windows that directly affected a branch’s profit and loss (P&L) statement- Executed branch quarterly physical inventories and inventory reconciliation of variances on missing and extra parts- Took charge of maintaining paperwork from field service personnel for all inventory received and returned as well as daily… Show more - Held full accountability in the receipt and return of service parts in internal system within specified timeframe to prevent parts expense due to missed cross ship return windows that directly affected a branch’s profit and loss (P&L) statement- Executed branch quarterly physical inventories and inventory reconciliation of variances on missing and extra parts- Took charge of maintaining paperwork from field service personnel for all inventory received and returned as well as daily monitoring of all on-hand reports of parts- Created and disseminated preliminary and final inventory reports for finance purposes including daily cross ship report to all logistics personnel in the field- Recorded purchasing procedures for new Oracle software for over 48 associates between Canada and the United States Show less

Dallas/Fort Worth Area

I was responsible for processing all training requests whether it be for instructor-led courses, training kits, or exam vouchers. This included working with our training providers to find the best price for any instructor-led training course in the technician's area. I maintained our PeopleSoft certification records by entering in all new completed training certificates and running monthly reports.

I acted as the single point of contact between our Manufacturer's (IBM, HP, Compaq, etc.) for our field engineering staff. I monitored the field service organization to ensure compliance with current training and certification requirements for all Manufacturers. I managed the warranty reimbursement programs for various Manufacturers to ensure compliance with all of the program requirements which included the distribution of Compliance Report Cards every sixty (60) days. I ran and participated… Show more I acted as the single point of contact between our Manufacturer's (IBM, HP, Compaq, etc.) for our field engineering staff. I monitored the field service organization to ensure compliance with current training and certification requirements for all Manufacturers. I managed the warranty reimbursement programs for various Manufacturers to ensure compliance with all of the program requirements which included the distribution of Compliance Report Cards every sixty (60) days. I ran and participated in the monthly meetings between CompuCom and our major Manufacturers, including preparing and distributing the meeting minutes. I participated on quarterly conference calls with our Regional Director's and their District Service and Area Managers to ensure they are regularly informed of any and all changes to the Manufacturer programs and/or requirements. I was Editor of the quarterly technical training newsletter, The Edge, until September 1999. I was the company-wide Administrator of the CBT Campus (Computer Based Training) until September 1999. I registered and tracked company vendor technical training for our entire East Region. Show less

Coppell, Tx

Promoted to non-warranty buyer after 6 months.

Coppell, Tx

Promoted to Purchasing Dept after I was able to clean up and finalize a client account.

Coppell, Tx

Hired temp to perm over 6 months, offered full time within 6 weeks.

Business Administration

Education record