Deborah Mancuso Email & Phone Number

Saratoga Springs, Ut, Us

Monroe, Louisiana , Us

• Manage medium to large telecom technology implementation projects with accurate consistent communication.• Evaluate enterprise business needs through telecommunication audits providing product review and recommendations.• Implementation/sales fulfillment Project Management including effective vendor/resource procurement within client budget.• Created custom strategic marketing and unique lead generation programs including vendor co-op and project funding.• Customer service – call campaigns and base management initiatives including effective retention techniques.• Created and implemented multi-project tracking tools and strategies for project management for partners.

Atlanta, Georgia, Us

Atlanta, Georgia, Us

Specialty Products Leader:• Managed all aspects of $6.5+ million in hardware inventory including logistics for US and Canada.• Provided hardware and specialty products expertise in support of internal initiatives and external customers.• Ensure hardware related processes were standardized to improve workflow, publish Visio flowcharts.• Establish and post analytical reports with run-rates for accurate purchasing and improved profitability.• Created metrics in collaboration with Sales Management to ensure hardware availability meets sales projections.• Contract and manage vendor relationships, sourcing equipment to minimize expense by 16%.• Optimized interdepartmental workflow, revised SOP’s and published in company knowledge base.• Successfully managed all assigned projects based on Agile and Lean Six Sigma methodologiesImplementations Specialist:• Foster a positive merchant experience by providing clear communication throughout the implementation process.• Execute software installation and set-up within KPI criteria.• Provide thorough training ensuring complete product understanding.• Conduct professional and thorough merchant training for effective use of application and credit card processing.• Assure client satisfaction by providing the highest level of customer service for the best possible experience.• Attained a high level of productivity in a fast-paced, highly technological environment with accuracy.

• Design and manage a successful business development program for the new west coast market to drive revenue.• Project/program management; Implementing the Executive Lead Generation marketing plan in the west.• Organized successful marketing events improving name recognition.• Developed successful strategic technology alliance program “STAP” with focus on partner collaboration and joint marketing.• Provided expert level technical support and product training to partners and end users.

Herndon, Va, Us

• MVP Award winning Channel Manager.• Motivate and revitalize non-productive agents dissatisfied with service improving sales by 11%.• Articulated processes, product pricing and promotions; including ICB and QDR.• Provided accurate dynamic proposals effective in earning the business over the competition, resulting in increased revenue• Ensured order accuracy while providing technical support to meet customer requirements, creating a solid customer.• Project-managed all aspects of the sales cycle to ensure successful implementation.• Monitored sales operations for performance analytics to aid in work flow planning.

Clearwater, Florida, Us

• Exceeded goals through strategic marketing techniques supporting new partners.• Contract negotiations and creation; working with Legal, Partner and Client .• Order implementation management; 30+ new client orders monthly.• Train, coach, and mentor new partners by providing consistent support and access to tools necessary for success.• Effectively salvaged damaged customer and partner relationships through problem solving skills and client first mentality.

Stamford, Connecticut, Us

• Launched Charter’s agent program and successfully negotiated and signed Charter’s 1st national master agent. • Effectively implemented and chaired MSO Roundtable; a forum designed to strategically increasing wholesale revenue through Charter’s MSO competitors (Cox, TWC, Comcast, etc.)• Strategically identified and negotiated MSA’s with carriers and re-sell partners improving relationships and increasing revenue.• Financial responsibility for positive IRR; margin and profitability.

• Successfully met business objectives by creating marketing plans and materials.• Negotiated improved carrier contract for higher improved compensation agreements increasing commission from 15% to 20%.• Trained and motivated partners to place carrier service orders through the Comtel Group’s master agency program by providing prompt response and providing reliable communication including products, pricing, and promotion information.• Managed commissions and ensured timely accurate payouts. • Implemented policy and procedure manual including flow charts to manage service implementation process improving customer service and decreasing bottom-line by controlling expenses, managing inventory, and payroll costs using Tiger Paw management system.• Meticulously analyzed end-users (customers) existing telecommunications services through an analytic tool created to provide a thorough inventory of all managed services and hardware, resulting in improved recommendations and more satisfied customers.

Los Angeles, Ca, Us

• Recruited, trained, and managed local channel sales partners. • Responsible for continued education and communications to all agents. • Provided technical support to ensure correct products are presented.• Ensured order accuracy as well as services and applications meet the customer’s technical requirements.• Managed all aspects of the sales cycle to ensure successful implementation.• Developed and executed a successful strategy to drive business in new markets.

Stamford, Ct, Us

• Provided direction and constancy through the change implementation process during corporate acquisition.• Exceeded goals by effectively managing a team of 7 Account Executives, 3 Engineers, and 4 sales operations administrators.• Recruited, trained and inspired Account Executives in savvy sales techniques, sales cycle management, improved closing skills, and contract execution.• Proactively developed target markets, increasing new customers and revenue through launching strategic marketing plans.• Directed network planning project increasing new construction/fiber builds including managing all phases of the project from design to implementation with financial responsibility; IRR/ROI and P&L.• Executive Board member responsible for creating and implementation of the Sales Referral Partner Program.

• Achieved highest sales to plan at 650+% to plan annually. Increasing sales 200%+ year-after-year.• Developed all aspects of a Channel Partner program including; recruiting, training, compensation and strategic programs.• Instituted a training manual and implemented a standardized training program nationally. • Created and implemented a Partner Quarterly Awards Program and President’s Club. • Responsible for education and communications to existing agent through various initiatives including; electronic communication, on-site training, Train-the-Trainer, and Lunch-n-Learn banquets including all aspects of event planning management.• Restructured and managed an accurate compensation/commission program. • Improved partner communication by implementing a web based National Order Entry System.