Deborah Ruemler Email & Phone Number

Defined and executed training strategy that aligned with bank-wide organizational goals and supported ongoing business requirements.Revitalized training and professional development function by clarifying departmental mission, service commitment, and quality of deliverables.Redirected training efforts on building skill and competence in on-the-job performance at all levels of the organization.Built consultive relationship with all functional areas of the bank to better understand business strategy and developmental needs of associates.Developed and launched a leadership development program designed to shorten the learning curve for newly promoted managers and increase the effectiveness of more tenured managers.Leveraged departmental intranet site to provide online resources to support and reinforce the transfer of knowledge and skill development.

Developed and executed organizational learning strategy to support strategic company-wide initiatives and compliance requirements. Championed approach to learning that used a variety of delivery methods including self-paced e-learning, pod casts, instructor led training (distance and face to face), workplace mentoring and on-the-job training.Built in-house instructional design team that created custom learning in a variety of delivery vehicles to meet business requirements and employees’ learning needs.Managed research, request for proposal process, contract negotiation and vendor relationships involved in the selection, purchase and implementation of vendor developed products and services including the company’s first learning management system (LMS).Supported continuous improvement efforts by working with internal customers to anticipate future employee development needs, identify root causes of performance gaps, develop action plans and implement solutions.

Developed and managed department project plans for operational year.Planned successful multi-unit rollouts and large-scale implementations including projects related to new menus, customer service, peer trainers, and manager development.Managed vendor relationships on instructional design projects. Ensured a quality and timely outcome of training deliverables.Created a competency-based management development system that provided basic to advanced managerial and technical skill development.Created certification processes for managers and hourly employees, which included skill demonstration and knowledge testing.Received, along with several direct reports, Red Lobster awards for innovation and high performance.

Promoted twice to supervisory position for a rotating group of peer trainers assigned to a computer systems conversion project.Designed, developed and implemented corporate and store employee training programs to support the installation of new computer systems chain wide.Wrote hard copy and on-line documentation to provide on-going support to end users of inventory and forecasting systems.Designed and developed leader’s guides, materials and lab exercises used prior to system installations.Designed and taught train-the-trainer courses for peer trainers.

Ma, Human Resource Development

Bs, Hotel And Restaurant Management

Instructional Technology And Distance Education

Completed all coursework toward Ed D degree.