Deborah Russell Email & Phone Number

Spokane, Washington Area

Manage all financial, human resource, accounts payable and receivable functions in a 131 unit retirement and assisted living community.

• Attending Networking Events• Researching Industry Leaders• Tracking Industry Trends• Participating in Industry Discussions

Vancouver, Wa

Provide comprehensive financial service consulting, primarily to the middle income investor. Licensed to sell life insurance by Washington and Oregon state. Prospect, interview and present financial solutions to customer. Also identify, train and develop leaders to build a personal team of representatives.

Portland, Oregon Area

Consulting with small businesses to provide training and support in the areas of superior customer satisfaction and employee empowerment.

Market to and lease retirement living apartments and lifestyle to seniors in the NE Portland area. Participated in the management team of the community. Developed and marketed events designed to welcome new resident prospects to the community. Successfully developed referral sources of individuals that interact with seniors: hospitals, rehabilitation centers, doctors offices, senior centers and existing residents' families. Performed to sales expectations.

United States

Marketed to and leased apartments and assisted living lifestyle to seniors in the North Oregon Coast area. Devised and hosted events to welcome prospective residents to our community. Successfully developed referral sources in the community among those professionals that interact with seniors: senior centers, hospitals, doctors offices and current residents' families. Performed to sales expectations.

Serve as liaison and marketer to seniors and their families regarding the benefits of assisted living or memory care for their loved ones. Managed the apartment leasing process.Develop community relationships with those professionals serving seniors to ensure a safe and high quality environment for those in need of additional care. Performed to sales expectations.

Assisted small businesses with innovative marketing tools to help build their customer loyalty and attract new customers.

MARKETING and NETWORKING, Spokane, Washington Established and maintained an expanding network of business contacts for the purposes of career transition and future sales and marketing activity. Utilized both in-person and online social media for contact development. Fundraising for Women's educational opportunities; coordinated and delivered Adult education events

Territories in CA, WA and ID ranging up to $190M total potential education loan volume, with total personal volume growth at 12% annually. Represented company at state and regional conferences and professional associations. Led national Community College Initiative for the NW Region. Loan volume increased by $8M for a custom Community College loan in WA State, due to this initiative. Led targeted marketing initiative for WA State Community Colleges for early establishment of customers transferring to university level education. Coordinated strategy, joint activities and servicing needs of lending partners between mutual customers. Founded a work group for subsidiary company lenders to meld into Sallie Mae as a whole. Sharing information on products and services improved trust, cooperation and open lines of communication among former competitors. Maintained position as trusted adviser and source of information for clients during period of uncertainty in Federal student loan program. Performed to sales expectations.

Managed a staff of three who audited processes performed by the Loan Servicing Center staff. Developed process improvements for other operational departments, which led to greater productivity and efficiency throughout the Loan Servicing Center. Developed Process Control Unit department from inception at new location. Fostered strong customer service orientation among PCU staff. Successfully guided PCU department, as part of the Center management team, during a period of organizational uncertainty prior to the closure of the Loan Servicing Center in Spokane, WA.

Designed training for businesses in the Spokane area. Courses were customized to fit the needs of individual companies with training delivered onsite, or offered professional development courses to the community at large. Topics included customer service, working with difficult people, stress management, supervisory skills, business math. Developed and oversaw WA state funded program grants designed to meet defined shortages in employee readiness for businesses in the Spokane area. Hired and oversaw the instructors, also designed and delivered many of the training topics. Duties also included budgeting, compiling and submitting reports to state agencies.Consistently received positive responses to training programs by constituents impacted.

Master, Business Administration

Obtained MBA while working full time as an adult.

Ba, Retail Management

Activities and Societies: Chi Omega Sorority, WSU Concert Choir, Clothing and Textiles Club