Deborah Alynne S. Email & Phone Number

Curitiba, Paraná, Brasil

Responsible for the support and management of all internal client websites across the entire Docplanner network, including: Purchasing, transferring, and configuring domains; Monitoring the status of websites; Direct and full-time contact with the Global team, working together on solutions for potential bugs; Implementation of Docplanner network widgets on external websites using CMS and HTML.

Curitiba, Paraná, Brazil

In my role as a Customer Success Analyst, I play an essential role in ensuring the success of our clients, who are predominantly doctors. I am directly involved in providing continuous and effective support to these professionals, conducting regular follow-up meetings to assess their satisfaction and progress towards established goals.My primary responsibility is to thoroughly analyze the profile of each client in our marketplace.I use tools such as HubSpot and GrainSight, which are essential for managing and analyzing client data.

Curitiba, Paraná, Brasil

Hired for an intermittent position in technical helpdesk support. Provided technical support for administrative, judicial, and electoral systems at the Regional Electoral Court of Paraná, assisting internal public employees such as registry chiefs and assistants. Assisted internal employees through a ticketing system.

Curitiba, Paraná, Brazil

At Korbantech, I was an assistant in IT project management. I was involved in the creation, monitoring, and evolution of projects using the Trello management platform and similar tools.I facilitated the intermediary between the development team and the clients. My daily routine involved scheduling, conducting, and managing meetings for the definition, alignment, and monitoring of projects.

Curitiba, Paraná, Brazill

I assisted in technical support for users (including public employees like secretaries, judges, lawyers, and others working in the electoral courts of Paraná and registries), remote support for judicial, administrative, and electoral systems, data extraction using SQL, and assistance in system implementation.I also had exposure to back-end C# ASP.net CORE and front-end HTML for extracurricular activities.