Deborah T. Email & Phone Number

Kalamazoo, Mi, Us

Portage, Michigan

Collaborated with internal and external customers on claims handling. Processed correspondence, bills, and litigation documents. Recognized for providing remarkable customer service in resolving customer issues. Handled a large number (200+) of phone calls monthly from medical providers and claim customers. Determined what needed to be handled and resolved per conversation, or moved forward for completion. Interacted with displeased medical providers or claim customers regarding billing or payments. Resolved those that could be paid or reprocessed bills.

Portage, Michigan

Accountable for processing Auto Claims, accurately evaluating customer needs, and explaining coverage and body shop repair choices. Assisted in training new teammates with computer system details, coverages and set procedures that were to be followed. Explained and documented expectations for future claim activity. Documented the items discussed and the customer’s decision and moved the claim forward in order to initiate vehicle repair.

Marshall, Michigan

Worked with all levels of management and employees, providing in-office education and insurance industry training programs. Organized classes, equipment, facilities, and materials for instructors. Worked with corporate partners on supplies and preparation for classes to be held in the office for , agents, employees, or management. Updated employee records and administered classes.