Deborah Taylor Email & Phone Number

Royal Leamington Spa, Gb

Rueil Malmaison, Paris, Fr

Guiding the organisation through change and driving the successful delivery of a strategic portfolio of initiatives across the UK and Ireland. Continuing to lead positive change through the energy transition.

London, Gb

Set up the new Transformation & Strategy function with responsibility for design decisions and delivery outcomes for enterprise-wide transformation.Critical part of the senior leadership team that turned around business performance to deliver a return to profitability, radically improved service from bottom quartile to number two in the industry while taking significant cost out of the business. Radically transformed the operating model and ways of working of the technology and change delivery function to create sustainable, empowered teams which consistently deliver customer and business value.

London, Gb

Member of the Executive Team - responsible for leading a post-acquisition transformation promoting integration with the wider Shell Group and building the foundations for a fit for future organisation. Built and led a cross functional Transformation Management Team to deliver a portfolio of complex change initiatives to mature processes, foster collaboration, improve our compliance position and drive growth.Designed and led delivery of a £30m transformation portfolio resulting in the acquisition and migration of one million new customers, reduction in system downtime and a significantly improved compliance position. Implemented agile cross functional product teams demonstrating increased efficiency and effectiveness at delivering value with far lower attrition. Won Gold in the Business Transformation category at the 2021 International Customer Experience Awards .

Coventry, Warwickshire, Gb

Responsible for maximising the lifetime value of current and future energy products with a specific focus on ensuring product compliance in a heavily regulated industry. Led multiple cross functional teams to deliver customer and business value. Deputised for the Head of Product following the Shell acquisition of First Utility in 2018 to lead the positioning and rebrand to Shell Energy requiring significant change to existing processes and ways of working as well as building strong credible relationships across the wider Shell Group.

Stratford-Upon-Avon, Warwickshire, Gb

A key member of the strategic management team during a period of extensive organisational change. Responsible for a £0.5m budget dedicated to diversifying the product portfolio within the energy and environmental compliance sector.

Stratford-Upon-Avon, Warwickshire, Gb

Reenergised the marketing function following a period of instability. Enhanced and promoted internal product offerings, raised department profile and turned around company perceptions. Managed market analysis and planning for all brands and services.

Stratford-Upon-Avon, Warwickshire, Gb

Responsible for a department of 50 FTE and operational delivery of environmental compliance services to over 3,000 customers. Ensured customer satisfaction, legal compliance, maximised gross profit and implemented new processes.

Stratford-Upon-Avon, Warwickshire, Gb

Responsible for delivery of a bespoke data analysis service to approximately 50 customers. Promoted from team leader as department expanded due to sales growth under my direction. Managed a team of 12, maximised profit levels and implemented new processes.

Coventry, West Midlands, Gb

Relief contract during education and gap year. Supporting adults with learning disabilities. Also providing illness and holiday cover for the data processing and administration offices.

Certificate (Advanced Level), Profitable Product Management

Diploma, Applied Management

Ba Hons, Photography