Deb Smith Email & Phone Number

Chicago, Illinois, United States

The Director, M&A Business Operations & Training Delivery is the leader responsible for performing the business operations evaluation and integration support on all new acquisitions, developing training, and managing the M&A Integration communications plan. This role is responsible for leading a team of business analysts, subject matter experts, trainers and a communications leader.

Chicago

As the National Manager of Operations (Employee Benefits) for HUB International Ltd, responsibilities include operations leadership across EB and all of HUB, helping to create an open and collaborative environment in an effort to develop Best Solutions along with free, clear, concise and direct information flow. Assist in development of a centralized operations structure and utilization of existing shared services.As National Manager of Technical Operations Training, responsibilities include tracking key initiatives, assisting with execution and planning of centralized operations structure and utilization of existing shared services. Conducting needs analysis and implementation of standardization to increase optimization while managing service workflow, procedures and outputs specific to the employee benefits vertical.

Orland Park

As the Director of Corporate Resources for an insurance brokerage firm, responsibilities included facilities management of the Corporate Headquarters and seven branch office locations in the tri-state area, coordinating office relocations, landlord tenant liaison, corporate event planning, and leadership and managing of support services to include staff performance, mentoring, interviewing & hiring, and corrective action.

Orland Park, Illinois

As Director of Marketing for an insurance brokerage firm, responsibilities include promoting the agency through community involvement, press releases, local and regional media, website, and advertising. Responsibilities also included developing learning center, marketing campaign, client profiles, associate bios and industry briefings.

As Director of Operations for the voluntary benefits and benefits communication division of an insurance brokerage firm, responsibilities included managing division staff in Illinois and New Mexico locations, managing large client case enrollment and communication services along with maintaining product carrier relationships.

As the Director of Operations for the safety consulting division of an insurance brokerage firm, responsibilities included managing safety consultant staff, coordination of safety training and seminars, preparation of safety manuals and employee handbooks, assisting with safety consulting services, fielding customer service inquiries and providing temporary support to customer base.

As the Director of Office Services for an insurance brokerage firm, responsibilities included managing facilities of the Corporate Headquarters and five branch office locations in the tri-state area, coordinating office relocations, landlord tenant liaison, corporate event planning along with support services manager responsible for staff performance, interviewing, hiring and corrective staff action.

Mba, Training & Development

M.S., Adult Learning

H.S. Diploma, College Prep