Débora Mello Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

As head of PMO & Governance in the Service Delivery Operations (SDO) area, I play a crucial role in building and managing the operation and ensuring the compliance of the teams involved. This includes applying project, program, and portfolio management methodologies and providing training, retraining, and support to the areas related to internal and external project management. I am directly responsible for managing the company's strategic portfolio and OKRs related to SDO.My responsibility also involves establishing policies, procedures, processes, and methods and carrying out audits to ensure compliance with these standards. I am constantly seeking out best practices from the market and adapting them to the company's culture to improve the performance and well-being of our teams. Maintaining a customer-centric approach is key for me, ensuring that the proposed improvements result in the best possible service for our customers.In addition, my role includes ensuring the quality of the operation, both in financial terms and in terms of customer satisfaction. I promote a solid relationship between the company's delivery, sales, pre-sales, and corporate areas. I support all these areas when necessary, seeking processes that align and satisfy everyone involved. I aim to foster harmonious team collaboration, ensuring everyone is engaged and aligned towards the organization's success.

São Paulo, Brasil

I work at e-Core as a service delivery leader and strategic portfolio manager. My main functions are to guide my team in achieving their goals and in personal and professional improvement. In addition, I am responsible for a letter of clients and their projects, acting as a focal point of customer support in the demands and risks of each project in progress, also controlling the gross margin of the projects in pursuit of the company's strategic objectives. . I also work in the monthly closing, consolidating the hours consumed x margin and obtaining KPI's to validate the delivery of the company's value system.At the same time, I am responsible for the creation and governance of the PMO of the business unit, implementing the best practices in project, program and portfolio management and carrying out the governance of the portfolio of strategic projects, ensuring its adherence to the company's vision and its results.

São Paulo, São Paulo

I worked in project management in complex projects, both in agile and traditional methodologies, performing all management of scope, schedule, integration, risks and stakeholders in order to deliver projects with great value to customers, using PMBOK and the manifest as a base agile. Providing support to the project team in order to minimize risks and potential deviations throughout the projects. Performing the control of added value and the management of project resources. Working with projects of different sectors and sizes, executing the best management practices for each scenario. In addition, I am responsible for configuring standards, layouts, sales offers, project management frameworks and the EGP structure with e-Core in order to mature the company's management processes.I initially worked as a consultant for Atlassian products, such as Jira and Confluence and other related tools, implementing projects and solutions with clients, as well as training, support and adjustments to projects already existing on Atlassian platforms. Development of project automation and procedural improvements in solution drawings. Design of projects and solutions based on agile, ITIL and ITSM methodologies.

Mentor in cycle 9 (2021) and cycle 10 (2022) of the PMI-SP Mentoring program.

São Paulo

Consulting services for clients in system adequacy, user training, specific in SQL and Crystal language. Support to users' doubts regarding the use of the Software and assistance in the creation of the management logic of the company's routines. Implementations of ERP Enterprising and Atena, as well as installation, configuration and adaptation of SQL versions 2000, 2005, 2008, 2012 and 2014. I had the obligation to manage the launches of new versions, mapping requirements with stakeholders (Board, customers, government) and creating development schedules. In addition, I managed the projects (versions) and development team for each new release. She was also responsible for managing new customer deployments, or server migration projects or version upgrades, controlling and managing the progress of processes within customers and among the project's internal team. He was responsible for managing the quality of deliveries, values ​​and the efficiency and effectiveness of each project for each client. Scrum Master with knowledge in agile methodologies, Trello and Kanban. He was also responsible for controlling the customer-company relationship, as well as creating and defining sales proposals for prospects and managing the entire technology sales process. And maintain relationships with old customers, so that they are always satisfied and served by the company. Knowledge in billing and accounting and tax rules, issuing invoices and electronic invoices. And in business management as a whole, which allows me to understand how client companies work and how to best help them. Adequacy of the network structure of client companies for the use of ERP Enterprising and Atena, as well as possible support and necessary modifications in the network, domain and permissions in general.

Curitiba E Região, Brasil

Reception of customers, PABX, scheduling of meetings, assistance in jobs in the character of event organization and conference of creations, as well as deadlines and suppliers (Mainly Volvo and Eisenbahn), mail control and motorcycle delivery.

Master Of Business Administration - Mba, Business Agility

Master Of Business Administration - Mba, Business Management

Curso De Extensão, Governança Corporativa

Customer Experience

Curso De Extensão, Gerenciamento De Portfólio E Pmo

Executive Certification, Business Development, Leadership And Networking

Extension, Neuroleadership

Bachelor'S Degree, Information Technology

Technological Graduation in Information Technology Management