Debora Pfeiffer Email & Phone Number

Pittsburgh, Pennsylvania, United States

Delivered direct services for people with disabilities in their community • Taught and assisted 9 participants and acted as a champion to ensure each participant’s health, safety and well-being by assisting him/her in acquiring, maintaining and improving self-help, socialization and community living skills• Adhered and implemented established goals and outcomes chosen by each participant and their support team • Planned and facilitated all of the group activities

Supervised operations of 8 vocational supports cleaning crews, while ensured the integration of personal outcomes and business objectives • Directed and trained over 14 Janitorial Working Supervisors and 63 team members• Assisted working supervisors with training and overseeing team members• Provided training support during start-up of all new accounts and led training for project jobs and their planning• Monitored team members and their vocational progress, conducted performance reviews and provided recommendations for additional support• Oversaw monthly invoicing of accounts• Conducted bimonthly quality assurance inspections at each account, ensured that customer requirements for service, quality assurance and cleanliness were maintained• Managed planning, implementation and coordination of all cleaning contracts• Directed daily workflows and team member assignments• Interviewed candidates and conducted new hire orientation• Maintained personnel files, ensuring all mandatory state/federal documentation were current• Managed, tracked and ordered equipment and supplies inventory for all accounts• Managed biweekly payroll • Managed employee conflicts and conducted employee investigations

• Planned and implemented vocational programming for individuals in the Cleaning & Janitorial Program• Developed and implemented individual goals and ensured daily integration of individual’s work skills and production objectives through training and supervision• Acted as a major customer liaison regarding production and quality issues

• Provided direct care and personal supports to individuals with intellectual disabilities in a work setting• Ensured the health, safety and welfare of the individuals supported

• Provided direct care and personal supports to individuals with intellectual and developmental disabilities in a residential and community setting• Ensured the health, safety, and welfare of the individuals supported