Debra Baker Email & Phone Number

Chattanooga, Tn, Us

United States

● Developed and implemented an in-house Memory Support program, delivering personalized careto 500 dementia residents and ensuring ongoing quality through follow-up visits.● Educated 250 associates in Dementia 101, Compassionate Touch, and Dementia Live courses,ensuring regulatory compliance.● Provided round-the-clock on-call support to 1.5K residents in 18 buildings, addressing inquiries, managing unusual behaviors, and guiding residents through individualized case-by-case situations.● Conducted comprehensive pre-surveys covering resident population, staffing levels,documentation practices, building conditions, maintenance protocols, emergency preparedness, firedrills, and emergency generator functionality, resulting in CMS inspection readiness and a reductionin deficiencies.

United States

● Oversaw operations of five major Skilled Nursing Facilities (SNF) buildings, supervising 1.8Kresidents, ensuring regulatory compliance, and resolving staffing challenges.● Conducted pre-surveys across eight states, evaluating compliance, identifying improvementareas, and implementing effective corrective plans to enhance quality of care.● Pioneered safety and quality initiatives, delivering education sessions in auditing processes,resulting in consistent 4-star ratings in CMS evaluations.● Orchestrated the successful implementation of the electronic medical record system(MatrixCare) for 11K employees across four departments, ensuring accurate data input, seamlessintegration, and streamlined documentation.● Facilitated weekly meetings with building directors and C-Level leadership, evaluatingoperational efficiency, delivering timely updates, and sharing reports to maintain continuousawareness of the organization's status.

Chattanooga, Tennessee, United States

● Transformed the CNA program by redesigning the curriculum and training materials, resulting inan increase in the pass rate from 45% to 85% on the state licensure examination.● Conducted two 5-hour classes daily, instructing an average of 8-10 students and overseeing theirmandatory 40-hour hands-on care training in four communities.● Secured approval as a testing site for the CNA program in Tennessee, establishing fully equippedrooms with supplies, mannequins, and hospital beds.● Mentored a diverse range of students, catering to various learning styles, profiles, and age groupsspanning from 17 to 60 years old.

Signal Mountain, Tennessee, United States

● Aligned and liaised among HCC, Administrator, and CEO for 600 residents in assisted living,independent living, memory support, and long-term care divisions.● Coordinated skilled nursing care for a 114-bed facility, overseeing 70 medical professionals anddaily operations.● Delivered facility-wide training on workplace violence, infection control, abuse reporting, firesafety, fall prevention, and sexual harassment.● Facilitated resident-at-risk meetings and implemented comprehensive care plans to addressweight loss, lack of participation, and limited mobility.

Chattanooga, Tennessee, United States

●Supervised a staff of 12 CAN’s providing home care for LAH members and community.●Conducted case management of approximately 20 LAH members, and created individual careplans for community patients for Alexian Brothers Choices clients.

Chattanooga, Tennessee, United States

● Managed day-to-day operations, overseeing Medicare re-certification processes, conducting teammeetings for patient care coordination, scheduling staff to meet immediate patient needs, andhandling referrals, staffing, equipment orders, and medication approvals with physicians.● Led the Safety Committee, implementing new safety policies and procedures for Amedisys.● Conducted monthly audits of patient charts to ensure compliance with Medicare requirements.

Signal Mountain, Tennessee, United States

● Aligned and liaised among HCC, Administrator, and CEO for multiple care divisions.● Coordinated skilled nursing care for a facility, overseeing daily operations and a team of medicalprofessionals.● Conducted facility-wide training on workplace safety, infection control, abuse reporting, andresident well-being.

Signal Mountain, Tennessee, United States

● Coordinated the Medicare reimbursement system and ensured departmental compliance with theMDS process.● Developed individual care plans for residents, facilitated coordination of resident care withfamilies, and conducted weekly care plan meetings with residents and families.● Served as a PRN charge nurse on the floor when required.

Signal Mountain, Tennessee, United States

● Revived and implemented a dormant QA program, fostering collaboration between socialservices, physical therapy, nursing, and activity departments, resulting in improved qualityassurance measures.● Ensured meticulous monitoring of infection control, wound care, catheters, oxygenadministration, psychotropic drug usage, weight loss, falls, and feeding tube management.