Responsibilities include orientation of new employees on company wide applications, EMR as well as education on HIPAA policies and safety procedures. Setup new users in Active directory, email and other applications and provide ongoing assistance as needed when roles or software changes. Create and deploy phishing tests and education to ensure our employees are able to identify potential cyber security risks. Assist patients in accessing our web based patient portal. Create and distribute education to our end users and providers for new applications and best practices as well as create technical notes for the rest of the IT team for reference. Create reports and query our EMR database to retrieve data as requested by upper level management and providers. Setup workstations, iPads, security cameras, cradle points and other devices. Troubleshoot hardware including servers, routers, firewalls, access points, laptops, VOIP phone system,printers, connectivity issues, virtual machines, email filters and virus endpoint protection. Work with our outside vendors which include eClinicalWorks, Xerox, Canon, FlexIP, Avaya, Nutanix, Carbon Black and Knowbe4.Provide one on one assistance to new providers when first seeing patients in our centers to ensure they are comfortable with the EMR as well as assisting them in getting registered for EPCS.

Continued job responsibilities from Siemens in Cerner’s customer service center. Was moved to support a new product based on my ability and exceeded expectations regarding turn around time, completes and client satisfaction. Was awarded the highest level in my 2016 performance review. Created instructional videos and education presentations to be used by our client base. Written knowledge base entries for troubleshooting to be used by associates and clients. Supported Soarian Clinicals Order, Eprescribing, Medication Reconciliation, charge capture, allergies and Critical care.

Perform the activities of a client server application/interface support programmer in a busy customer service center. Trouble shooting issues called in by a national client base that includes Siemens Laboratory System, Soarian Cardiology, Soarian Critical and their interactions with an interface engine and various hospital information systems. Assigned special projects, which have included PC setup, group web page, procedure documentation to be used by the support team and education sessions for end users. Extensive experience working with SQL, Sybase, Microsoft SQL Server, NT, 2000 and XP. Working knowledge using HTML and XML and standard HL7 format.

Performed the duties of a Medical Technologists in a busy community Trauma Center laboratory. Rotated through Hematology, Chemistry and Blood Bank departments. Experienced with troubleshooting various instruments. Also proficient with the SMS, now Siemens Laboratory Information System including the ability to write ad hoc reports with the system’s report writer. Responsibilities included writing standard operating procedures and assisting in regulatory agency compliance