Debra Brown Email and Phone Number

• Provide excellent customer service by delivering mail and parcels to over 700 addresses on assigned route.• Utilize proficient organizational skills by sorting mail and parcels in delivery order.• Responsible for the delivery of and obtaining signatures for certified, registered, insured, and other signature required letters and parcels.• Manage edit book and list of customers to reflect current addresses and residents,

• Coordinated schedules for appointments and meetings; maintained calendar of events.• Prepared and proofread routine correspondence; administrative tasks (answered phones, faxes, filing).• Researched job openings for civilian clients and active-duty military, transitioning into civilian careers.• Designed a client contact information database; Assisted in designing project workbooks for training seminars.

• Converted over 3,000 paper files into an electronic filing system, • Prepared forms, reports, and used ARC GIS system to prepare maps, Recorded minutes of staff meetings.• Maintained inventory and requisitioning of supplies.• Prepared and presented educational classes per teacher’s requests, to public middle schools and coordinated annual poster contest for 6th grade.

• Researched daily market values to calculate payment prices. Balanced checks with end of day receipts.• Data entry, proofreading and correcting any errors.• Identified and corrected data entry errors.• Greeted customers, answered phones, assisted others with daily administrative duties.

• Organized and maintained office files.• Located files in the Will Vault that had not been reviewed in the past five years.• Researched old files in storage, microfilm, cd, and/or the internet to locate current client contact information.• Contacted clients by phone or letter concerning their estate planning documents resulting in scheduled appointments to review and update documents, thereby increasing revenue.• Updated files with new information and removal of outdated material for archiving or disposal before reconciling files and returning to the Will Vault.

• Sold Auto, Home, Health, and Life Insurance and State Farm Bank products.• Updated insurance policies to ensure policyholder was adequately covered.• Accepted payments and balanced monies received against end of day balance to make bank deposits.• Responsible for answering customer questions, providing quotes, filing claims, and assisting customers as needed over the telephone and in person; set appointments.

• Assisted customers with purchases; accepted cash, checks, and credit cards in exchange for purchased goods; Balanced cash drawer at beginning and end of each shift.• Enhanced shopping experiences, directing or escorting to product locations on sales floor.• Supervised cashiers; approved credit card and check purchases; approved product returns.